Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shawn Gollnick

Hinsdale,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Technician

Rico Enterprises
Chicago, IL
01.2024 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Operated specialized diagnostic tools used to identify system faults.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Completed scheduled appointments on time to drive quality service.
  • Installed new components or replaced defective parts to restore functionality.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Server

Madison's Pub and Grill
Willowbrook, IL
08.2022 - 03.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.

Park Employee

Burr Ridge Park District
Burr Ridge, IL
08.2019 - 09.2022
  • Participated in regular training sessions related to safety procedures within the park.
  • Provided guidance to new staff members regarding their duties and responsibilities.
  • Assisted in the development and implementation of marketing strategies to promote special park events.
  • Assisted with the setup and breakdown of special events held at the park.
  • Organized volunteer activities for community groups interested in helping out at the park.

After-School Program Leader

Burr Ridge Park District
Burr Ridge, IL
08.2019 - 09.2022
  • Ensured safety of all participants at all times while participating in after-school program events.
  • Led group discussions and activities related to character building topics such as respect, responsibility, and community service.
  • Assisted students with homework assignments, providing guidance and support as needed.
  • Implemented behavioral management strategies when necessary to ensure an orderly learning environment.
  • Monitored student performance throughout the program duration.

Special Needs Caregiver

Independent Care
Sycamore, IL
09.2017 - 07.2019
  • Facilitated communication between clients, families, caregivers, and professionals involved in the care plan process.
  • Provided direct care and support to individuals with special needs in a residential setting.
  • Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
  • Encouraged the development of skills essential for independent living such as budgeting, grocery shopping, cooking meals .
  • Developed meaningful relationships with clients through active listening techniques and empathy.

Opening Shift Manager

Panera Bread
Willowbrook, IL
01.2016 - 08.2017
  • Utilized strong leadership skills to motivate team members towards achieving daily objectives.
  • Worked closely with other managers in order to ensure smooth transitions between shifts.
  • Organized promotional displays throughout the store, ensuring they were properly maintained throughout the day.
  • Demonstrated excellent communication, interpersonal, problem-solving and organizational skills in order to support the team's productivity goals.

Cashier Team Lead

Panera Bread
Willowbrook, IL
12.2013 - 01.2016
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Camp Counselor

Bremen Youth Services
Oak Forest, IL
06.2011 - 06.2013
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Developed individualized behavior management plans for campers with special needs.
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Assisted in developing weekly lesson plans for various age groups.

Education

Associate of Arts - Social Psychology

Northern Illinois University
Dekalb, IL

Skills

  • Equipment Maintenance
  • Equipment Repair
  • Machinery calibration
  • System Installation
  • Customer Service
  • Team Training
  • Program Support
  • Installation and Repair

Affiliations

My hobbies include Muay Thai, photography, and marathon running.

References

References available upon request.

Timeline

Technician

Rico Enterprises
01.2024 - Current

Server

Madison's Pub and Grill
08.2022 - 03.2024

Park Employee

Burr Ridge Park District
08.2019 - 09.2022

After-School Program Leader

Burr Ridge Park District
08.2019 - 09.2022

Special Needs Caregiver

Independent Care
09.2017 - 07.2019

Opening Shift Manager

Panera Bread
01.2016 - 08.2017

Cashier Team Lead

Panera Bread
12.2013 - 01.2016

Camp Counselor

Bremen Youth Services
06.2011 - 06.2013

Associate of Arts - Social Psychology

Northern Illinois University

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Shawn Gollnick