Shawn Goodman
Summary
Proficient Mover versed in packing, loading and unloading items in safely and securely. Clear communicator and collaborative team player with unparalleled work ethic. Familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mover/Driver/Team Lead
John Volken Academy Movers
05.2018 - 08.2023
- Maintain excellent customer relations from move order through invoicing including schedule planning and implementation for optimal time management
- Pack & load household goods efficiently & effectively ensuring optimal schedule & no property damage
- Complete all associated paperwork with accuracy
- Able to manage a crew of workers efficiently to meet the customers satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1300 lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Warehouse/Sales Associate
PriceCo
03.2017 - 06.2019
- Receive, handle, and manage inventory from office and home furniture to accessories
- Unpack product and confirm to Purchase Orders
- Assemble product
- Acquire & develop product knowledge
- Utilize power equipment including forklift and hand tools to complete warehouse work
- Communicate discrepancies or issues as they occur to the appropriate personal
- Regular inventory counts to keep an accurate inventory count
- Utilize standard sales approach to build customer relationships and close product sales
- Achieved 1st Place in Monthly Sales Competition for 2 consecutive Months
- Promoted to Cashier within 6 months, achieved by less than 5% of sales staff
- Direct all showroom staff
- Coordinate vendor relations including communications, weekly inventory review and order placement, special orders, purchase orders, product returns, manufacturer claims, etc
- Utilizing POS software
- Manage customer service issues including, communications, i.e
- Phone, email, in-person, insurance claims, delivery driver instructions, and problem escalation & resolution
- Enter and maintain product retail pricing in POS Software system including calculation of costs and freight & determination of customer order pricing
- Complete transfer/shipping records, calculate shipping charges, and prepare final shipments
- Support overseas container orders from floor count through computer software entry for shipping placement design.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Penn High School
Mishawaka, IN01.2009
Skills
- Sales
- Customer Service
- Leadership
- Warehousing & Inventory
- Delivery & Moving
- Retail Point of Sale Software (Idealware & LightSpeed)
- MS Office
- Adobe Reader/Writer
- Wrapping and Boxing
- Delivery Management
- Invoice Verification
- Truck Loading
Linkedin Profile
https://www.linkedin.com/in/shawn-goodman-520559172/
References
Matt Jirauch, John Volken Academy Movers - Manager, (206) 566-3369 Jeff Iunker, Clarity Capital Management – Owner/Financial Advisor, (253)569-5355 Terri Conger, Merrill lynch – Senior Vice President/ Wealth Management, (253)740-0912
Certification
- Forklift certified
Timeline
Mover/Driver/Team Lead
John Volken Academy Movers
05.2018 - 08.2023
Warehouse/Sales Associate
PriceCo
03.2017 - 06.2019
High School Diploma -
Penn High School
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