Shawn Gordon
Rochester
Summary
Proven leader in optimizing operations and enhancing team performance at Open Door Mission, adept in resource allocation and strategic planning. Spearheaded initiatives that significantly improved service delivery and client satisfaction. Excels in project management and fostering employee engagement, demonstrating a commitment to achieving organizational goals with efficiency.
Overview
12
12
years of professional experience
Work History
Community Resource Manager
Open Door Mission
12.2023 - Current
- Optimized resource allocation by analyzing project requirements and personnel availability.
- Coordinated with department heads to align resource distribution with organizational goals.
- Improved efficiency, managing resource scheduling effectively.
- Developed strategic plans for resource deployment to enhance productivity.
- Enhanced team performance with effective resource management strategies.
- Oversaw resource allocation, maintaining balance between project needs and staff capacity.
Volunteer Services Manager
Open Door Mission
02.2018 - 12.2023
- Led team to improve service delivery, implementing new processes and strategies.
- Managed daily operations to ensure high-quality customer service.
- Enhanced client satisfaction by developing tailored service solutions.
- Coordinated with cross-functional teams for streamlined service delivery.
- Identified and resolved service issues promptly for client retention.
- Fostered positive client relationships, ensuring alignment with their needs.
- Implemented feedback mechanisms to continuously improve service quality.
- Analyzed service trends to make informed operational decisions.
Clothing Room Supervisor
Open Door Mission
12.2012 - 02.2018
- Maintained cleanliness and organization, ensuring optimal room conditions for guests.
- Enhanced guest satisfaction by promptly addressing room issues.
- Coordinated room assignments for smooth operations.
- Supervised housekeeping staff to provide high-quality service.
- Improved team efficiency with effective communication and delegation.
- Trained new staff for consistent service delivery.
- Managed inventory, ensuring adequate supplies for daily operations.
- Resolved guest complaints to maintain positive relationships.
- Monitored maintenance needs, coordinating repairs for smooth operation.
Education
Early Childhood Education
Rochester Education Opportunity Center
Rochester, NYSkills
- Resource allocation
- Project management
- Team leadership
- Budget planning
- Time management
- Strategic planning
- Process improvement
- Resource optimization
- Decision making
- Goal setting
- Training development
- Employee engagement
Timeline
Community Resource Manager
Open Door Mission
12.2023 - Current
Volunteer Services Manager
Open Door Mission
02.2018 - 12.2023
Clothing Room Supervisor
Open Door Mission
12.2012 - 02.2018
Early Childhood Education
Rochester Education Opportunity Center
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