Shawn Graham

• Lead daily opening procedures, ensuring all sales floors are fully stocked with operational supplies, supporting smooth store functionality and elevated client experience.

• Oversee all client sends, transfers, and outbound shipments with accurate same-day execution.

• Run and reconcile daily inventory reports; ensure NOH is cleared and all open loans/memos follow company guidelines.

• Conduct monthly cycle counts across all categories, maintaining consistent accuracy for annual inventory.

• Manage, coach, and develop Operations Associates through regular feedback, performance reviews, and ongoing training.

• Recruit and onboard new hires; provide comprehensive training on Cegid, product flow, operational procedures, and store systems.

• Communicate effectively across internal teams and external partners to resolve issues and maintain operational efficiency.

• Implement proactive problem-solving strategies, meeting tight deadlines in a fast-paced luxury environment.

• Utilize Microsoft Office, Excel, Teams, Zoom, PowerPoint and Cegid for reporting and workflow management.

• Enforce company policies and procedures, administering corrective action when necessary.

• Receive and verify daily shipment manifests, ensuring all cartons are processed, store-to-store transfers are printed, pulled, and dispatched same day.

• Run and reconcile daily NOH reports and support monthly cycle counts to maintain accurate inventory across all categories.

• Replenish BOH fridges on each floor with water and ensure FOH is consistently stocked with shopping bags, ribbons, and boxes to support a seamless client experience.

• Process After Sale and Before Sale repairs in the system; follow up with clients via email and phone to provide repair quotes, secure payment, and update them on status.

• Partner with nearby sister locations (Macy’s, Fifth Ave, Brookfield, BLM 59th, Wooster Soho) via work phone chat to coordinate urgent transfers and messenger pick-ups daily.

• Demonstrate flexibility by covering operations across four selling floors: 1st floor handbags and accessories, 3rd floor women’s ready-to-wear, 7th floor men’s ready-to-wear, and 8th floor women’s shoes.

• Execute key holder duties including opening and closing procedures, securing all areas and ensuring store readiness.

• Count cash drawers, reconcile totals, and complete daily bank deposits with accuracy.

• Receive shipments, process transfers, and prepare consolidation cartons with speed and accuracy.

• Create shipping labels, neatly pack send sales, and email customers with tracking information to ensure smooth follow-through.

• Stock, rotate, and organize products, supplies, and paper goods to maintain freshness, efficiency, and floor readiness.

• Print accurate product and shipment labels, applying them neatly to boxes, crates, and containers.

• Monitor inventory levels and proactively suggest reorders to prevent stockouts.

• Verify merchandise against shipping paperwork and resolve discrepancies promptly.

• Use scanners to validate vendor deliveries and maintain accurate, real-time inventory counts.

• Build Excel spreadsheets for seasonal floor sets to support visual merchandising planning.

• Assist customers in locating products, answer questions, and provide knowledgeable product recommendations.

• Perform register duties including ringing sales, processing returns/exchanges, and placing online orders for holds or ship-to-client requests.

• Managed daily store operations, including counting cash drawers and inspecting equipment to ensure all systems functioned properly and supported optimal performance.

• Completed administrative responsibilities such as opening and closing reports, daily reconciliations, and bank deposits to maintain accurate back-office records.

• Supervised teams of up to 24 employees, providing guidance, coaching, and leadership to improve productivity, elevate customer service, and drive sales results.

• Partnered with upper management to report sales data, support performance assessments, and delegate tasks effectively across the team.

• Oversaw stock demands, employee shift scheduling, and full opening/closing procedures while adapting professionally to unexpected operational changes.

• Verified invoices against delivered merchandise to ensure shipment accuracy and resolve discrepancies.

• Assisted the Manager on Duty with full opening and closing procedures to ensure smooth daily operations.

• Supervised a team of 10–15 employees, providing direction, support, and daily task coordination.

• Organized and processed goods exchanges, including customer warranty and non-warranty repairs, alterations, and merchandise replacements.

• Received incoming inventory and prepared items for RTV, accurately removing products from the system using Retail Pro.

• Created daily stock breakdowns in Excel to guide associates on replenishment priorities and workflow.

• Generated shipping labels, neatly packed send-sales orders, and emailed customers with tracking information to ensure seamless follow-up and service.