Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Manager
Shawn Grear

Shawn Grear

Leader
New Braunfels,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

33
33
years of professional experience

Work History

Inside Sales Manager

UPS
08.2012 - Current
  • Provide guidance and set direction for Inside Sales Supervisor Teams.
  • Collaborates with internal business groups and direct reports to implement strategies for capturing Middle Market sales opportunities and sales staffing in the U.S. middle
  • Improve revenue and increase the profitability of Patch of Land (POL).
  • Collaborates with HR functions to recruit, onboard, train, and place Inside Sales Representatives (ISR) into Account Executive roles while sustaining sales performance.
  • Provide feedback, both positive and negative, in relation to ISR goals.
  • Create processes or gamification to increase productivity and reach goals.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
  • Increased company profit through effective employee training.
  • Managed performance and salary reviews.
  • Monitored employee productivity and motivated team to meet daily goals.
  • Collaborated with marketing and development departments for effective sales.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Gained market share in new sales performance through aggressive team training.

Inside Sales Supervisor

UPS
04.2010 - 08.2012
  • Ensure sales goals are met for the team and by individual ISRs.
  • Achieve goals through praise or accountability.
  • Provide goals and set direction to accomplish goals.
  • Provide feedback, both positive and negative, in relation to ISR goals.
  • Create action plans to improve team results.
  • Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Monitored employee productivity and motivated team to meet daily goals.
  • Fielded customer feedback and complaints.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.

Inside Sales Coach

UPS
01.2007 - 04.2010
  • Assist Inside Sales Representatives in call preparation, strategy and selling targeted accounts
  • Train Inside Sales Representatives in call planning, time management, ROPE selling and focusing on customers' objectives
  • Monitor sales calls either on the phone with the Inside Sales Representative or remotely from a recording or another phone
  • Assisted Inside Sales Representative with improving sales technique through feedback and training
  • Schedule training and monitoring times for the twenty-one Inside Sales Representatives on my team.
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Developed and implemented sales protocols and training programs, boosting employee education.
  • Reduced process lags by training new employees on best practices and protocol.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.

Inside Sales Representative

UPS
10.2005 - 12.2006
  • Assist customers with the growth of their UPS account by focusing on customers' needs and objectives
  • Increase account usage through multiple sales techniques and understanding what each accounts needs and objectives are for their business
  • Maintain accounts through use of TEAM's and CVBAT computer programs
  • Move account sales through sales phases
  • Meet or Exceed sales goal and outsell the competition.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Collaborated with team members to determine strategic sales approaches.

Project Manager

Turco Construction
02.2005 - 09.2005
  • Prospect, sell, and manage all aspects of building.
  • Managed product selection and procurement
  • Secured required permits
  • Supervise build crew, ensuring compliance with building codes and coordinating inspections with inspectors.
  • Fulfilled obligations of ensuring customer satisfaction and payment collections.
  • Drafted project construction schedule and updated as job progressed.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Prepared cost estimates for projects of varying sizes.

Branch Manager

Enterprise Rent A Car
01.2001 - 01.2004
  • Formulated and implemented comprehensive strategies to drive sales growth, increase fleet expansion rate, raise income generated per vehicle, enhance customer satisfaction scores, optimize operational profitability while fostering employee development
  • Developed employees to focus on uncovering individual account needs and objectives.
  • Developed comprehensive forecasts for fleet, income, branch sales, and operating profit
  • Implemented strategic plans and action items to maximize impact of marketing efforts.
  • Supervise daily operation of assistant manager.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Assistant Manager

Enterprise Rent A Car
01.2000 - 01.2001
  • Motivated and trained employees
  • Achieved significant reduction in outstanding balances by consistently monitoring and following up on overdue payments
  • Creating and expanding customer base through strategic marketing efforts
  • Fostered and nurtured long-term client partnerships
  • Implemented strategies to enhance the growth and care of company vehicles.
  • Drove branch sales growth
  • Maximized profitability of branch operations
  • Provided guidance and direction to management trainees.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Management Trainee

Enterprise Rent A Car
01.1999 - 01.2000
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Resolved customer issues efficiently to build loyalty.
  • Boosted revenue by promoting high-value luxury brands
  • Increased sales of damage waivers and full insurance policies by effectively communicating their benefits to clients
  • Worked closely with customers to secure timely and sufficient deposits.
  • Maintained accurate records of customer documentation for vehicle rentals

Store Manager

Eckerd Drug Stores
01.1994 - 01.1998
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Assistant Store Manager

Eckerd Drug Stores
01.1992 - 01.1994
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

Bachelor of Science Degree in Kinesiology -

University of Texas at San Antonio
01.1992

Skills

  • Account Management
  • Product branding
  • Budget Development
  • Business Planning
  • Exceptional Negotiation skills
  • Partnership Development
  • Sales strategy development
  • Recruitment
  • Sales Tracking
  • Sales Team Leadership
  • Competitor research
  • Pipeline Management
  • Account Acquisition
  • Customer Relationship Building
  • Cross-Functional Collaboration
  • Sales Coaching
  • Market Share Growth

Accomplishments

  • Exceptional achievement award for operating profit fiscal year 2004 with Enterprise Rent a Car.
  • Fourteen customer service awards for Enterprise Service Quality Index. (Customer Satisfaction rating)
  • Eight sales awards with Enterprise and UPS.
  • Seven employees promoted to management with Enterprise.
  • Established multiple new accounts with Enterprise and UPS.
  • $6.3 Million in Bid Growth for 2011
  • Two ISR's promoted to Specialist in 2011
  • Three ISR's promoted to AE in 2012
  • One ISR promoted to FAM in 2012
  • World of Champion's Silver Level Winner (Top 7% of UPS) - 2012
  • World of Champion's Bronze Level Winner (Top 12% of UPS)- 2013,2014,2015,2016,2017,2018,2020,2021
  • World of Champion's Gold Level Winner (Top 2% of UPS) - 2019
  • World of Champion's Export Gold Level Winner (Top 2% of UPS) - 2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Timeline

Inside Sales Manager

UPS
08.2012 - Current

Inside Sales Supervisor

UPS
04.2010 - 08.2012

Inside Sales Coach

UPS
01.2007 - 04.2010

Inside Sales Representative

UPS
10.2005 - 12.2006

Project Manager

Turco Construction
02.2005 - 09.2005

Branch Manager

Enterprise Rent A Car
01.2001 - 01.2004

Assistant Manager

Enterprise Rent A Car
01.2000 - 01.2001

Management Trainee

Enterprise Rent A Car
01.1999 - 01.2000

Store Manager

Eckerd Drug Stores
01.1994 - 01.1998

Assistant Store Manager

Eckerd Drug Stores
01.1992 - 01.1994

Bachelor of Science Degree in Kinesiology -

University of Texas at San Antonio

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