Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Gressen

Washington,DC

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience

Work History

Unarmed Security Officer

Ross Dress for Less
Washington, District Of Columbia
09.2023 - Current
  • Monitored entrances, exits and other points of access to ensure safety of people and property.
  • Responded promptly to emergency situations using appropriate resolution strategies.
  • Provided customer service assistance in resolving conflicts or disputes.
  • Maintained logs of all security related incidents and wrote detailed reports for management review.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.

Stagehand

Enchanted WDC (Seasonal)
Washington, DC
11.2022 - 01.2024
  • Assisted in stage and technical setup and breakdown for Holiday performances.
  • Built and decorated props and set pieces according to instructions.
  • Collaborated with team of 8 to monitor performances and move props and set pieces at appropriate cues.
  • Remained alert, active and ready to respond to requests using variety of available resources.
  • Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences.

Service Manager

Safeway
Washington, District Of Columbia
05.2022 - 09.2023
  • Pitched in to complete various duties during peak periods or employee absences.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Rotated stock to maintain freshness.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assessed floor displays to restock merchandise.
  • Checked prices and located products for customers.
  • Assisted customers with product, promotion and policy information.
  • Updated pricing and sales signs to promote merchandise.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Opened boxes and stocked products in appropriate sections.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Greeted customers and offered to help locate produce items.
  • Answered shopper questions regarding shelf life and appropriate produce storage.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Used slicers and other department equipment to prepare cuts of meat for customers.

Team Leader

Chic-Fil-A
Capitol Heights, MD
09.2019 - 11.2022
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Rotated through series of different stations based on team needs.

Education

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
05.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Team Leadership
  • Problem Resolution
  • Service Quality Management
  • Policy and Procedure Enforcement
  • Work Planning and Prioritization
  • Team Building
  • Staff Training
  • Inventory Management
  • Materials Transport
  • Damage Identification and Reporting
  • Order Checking
  • Workflow Planning
  • Records Management
  • Loading and Unloading Inventory
  • Shipping Coordination
  • Cleaning and Sanitizing
  • Delivery Scheduling
  • Freight Labeling
  • Basic Mathematics
  • Warehouse Management
  • Handheld Scanners
  • Event Networking
  • Attention to Detail

Timeline

Unarmed Security Officer

Ross Dress for Less
09.2023 - Current

Stagehand

Enchanted WDC (Seasonal)
11.2022 - 01.2024

Service Manager

Safeway
05.2022 - 09.2023

Team Leader

Chic-Fil-A
09.2019 - 11.2022

High School Diploma -

Eleanor Roosevelt High School

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Shawn Gressen