SHAWN GROW
Conroe,TX
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Helpful professional commended as valuable team player with expertise in both Maintenance and Landscaping. Ready to bring 7 years of relevant work experience, my hard work ethic, and passion for guest satisfaction to the next level at Holiday Inn Club Vacations. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Maintenance Manager
Holiday INN Resort
Conroe, TX
08.2023 - Current
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
- Maintained and developed preventive maintenance programs and good working relationship with operations to enforce safety programs and procedures.
- Trained new employees on proper procedures and safety protocols, fostering a culture of continuous learning within the department.
General Maintenance Technician II
Holiday Inn Club Vacations Piney Shores Resort
Conroe, Texas
10.2020 - Current
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills. Made transition from Silverleaf to HICV, and assisted others with new corporate directed programs
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues. Lead technician on night shift, deal with 75%+ of all guest calls. Named by guests in after stay surveys every month.
- Served as a reliable point of contact for customers experiencing technical difficulties with their villas. I have had guest personally ask for me to address their issues, even delaying the needed repair until I returned to work.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians. Created the Night SHift Turnover Log, no system in place to communicate the issues from the night before to Day Shift.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns. Selected for Annual Unit Maintenance Team to ensure the quality of work needed was getting completed in a timely manner.
- Followed established Way of Maintenance procedures for inspection of villas, buildings, and when performing needed maintenance. Ensuring work completed is in line with corporate directives.
Groundskeeper
Holiday Inn Club Vacations Piney Shores Resort
Conroe, TX
08.2019 - 10.2020
- Maintained grounds of resort by mowing lawns, trimming hedges and planting flowers. Lead crew on weekly rotation of resort grounds to make certain all work was competed prior to check-ins.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and small tree removal.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Maintained 7 pools on the resort. Ensuring cleanliness of pools and pool decks, all chemicals were at safe levels for guest, and responded to any guest issues.
- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
Landscaping Crew Leader
BrightView Landscape
The Woodlands, TX
03.2017 - 08.2019
- Managed inventory of materials efficiently to ensure availability when required. Guaranteed crew had all items needed to complete the days objectives prior to departing for the day.
- Led crew of 7 landscapers. Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
- Ensured safety standards were met by conducting regular site inspections, addressing potential hazards, and providing ongoing training to crew members.
- Increased client retention rates by proactively addressing concerns and offering solutions that exceeded expectations.
Education
Associate of Business Technolgy - Business
DeVry University
Downers Grove, IL08.2025
High School Diploma - undefined
Conroe High School
Conroe, TX05.2014
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Team Building
- Written/Verbal Communication
Certification
Business Essentials certification
Timeline
Assistant Maintenance Manager
Holiday INN Resort
08.2023 - Current
General Maintenance Technician II
Holiday Inn Club Vacations Piney Shores Resort
10.2020 - Current
Groundskeeper
Holiday Inn Club Vacations Piney Shores Resort
08.2019 - 10.2020
Landscaping Crew Leader
BrightView Landscape
03.2017 - 08.2019
Associate of Business Technolgy - Business
DeVry University
High School Diploma - undefined
Conroe High School