Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Guerrero

San Antonio

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Relationship Banker

Jefferson Bank
01.2023 - Current
  • Utilize enterprise workflow to close accounts, process debit card limit changes/replacements/travel notifications.
  • Possess strong verbal and written communication skills with a professional demeanor.
  • Research and complete inquiries on customers accounts to help resolve any issues that arise.
  • Utilize esign to deliver new account documentation to be signed by customers.
  • Maintenance consumer and business accounts for updates to personal information.
  • Strong attention to detail with loan and new account documentation.
  • Proficient in Microsoft Programs, Verafin, Experience, Silverlake, Argokeys, Q2 console.

Basketball Coach

Impact basketball
03.2021 - Current
  • Player Development: Expertise in assessing and enhancing individual player skills and performance.
  • Practice Planning: Proficient in designing structured practice sessions that integrate conditioning and skill drills.
  • Relationship Building: Strong ability to develop trust and rapport with players, fostering a positive team environment.
  • Adaptability: Skilled in adjusting coaching methods to meet diverse player needs and learning styles.
  • Team Culture: Experience in promoting accountability and teamwork, creating a winning culture.
  • Communication: Effective communicator, providing constructive feedback and motivational support to players.
  • Continuous Learning: Committed to ongoing professional development and staying updated with the latest coaching techniques.

CSAD/lead - business office

Carmax
05.2021 - 02.2023
  • Answering phone calls to assist customers/coworkers with questions regarding any paperwork for vehicle purchases.
  • Processing paperwork for purchase of vehicles from customers and issuing payment to proper party.
  • Managing real time queues for vehicle transfers to other CarMax locations.
  • Auction admin.:
  • Documenting purchases and providing titles to correct dealerships.
  • Organize and manage auction each week to make sure operations run smoothly.
  • Processing payments through CarMax systems for vehicles purchased through the auction.
  • Lead:
  • Manage associates to make sure tasks are being completed throughout the business day.
  • Handle frustrated customers to resolve any issues that arise from doing business with Carmax.
  • Train new associates on policies and procedures.

Fraud Operations Specialist

Citi Bank
08.2020 - 05.2021
  • Monitor fraud trends through multiple Citibank's systems/platforms to help protect customers' accounts and alert them when unusual activity is detected.
  • Verify customers identity via dual verification system.
  • Consistently staying in touch with other departments to further assist with other needs outside of the fraud departments control.
  • Placing outbound calls to customers to verify transactions on account as well as receiving inbound calls to assist with any questions or concerns on accounts.
  • Determine whether or not to place a fraud dispute on account transactions, based on details the customer provides per telephone conversation.
  • Properly document each phone conversation in the Citi Bank system and follow up with customers with results of investigation.
  • Close out credit cards due to fraudulent activity and issuing new card to customer.
  • Display professionalism with an even tone during conversations to help better assist customer's difficult situation.

Teller

Jefferson Bank
01.2018 - 08.2020
  • Handle money for cash transactions through lobby or motor bank.
  • Provide exceptional customer service to each individual walking through the bank.
  • Print, fax, email documents to the proper recipient in a timely manner.
  • Answer any questions a customer might have, pertaining to their accounts.
  • Possessing strong verbal skills to explain to customers what products we provide at Jefferson Bank and why we believe that they should consider opening up an account.
  • Help manager or relationship banker with any filing, printing, emailing throughout the business day.

Education

Associate's degree - Arts

Northwest Vista College
San Antonio, TX
05.2019

Skills

  • Communication skills
  • Sports Coaching
  • Customer Service-oriented
  • Relationship building and management
  • Banking
  • Fraud Specialist (Less than 1 year)
  • Sales
  • Customer service

Timeline

Relationship Banker

Jefferson Bank
01.2023 - Current

CSAD/lead - business office

Carmax
05.2021 - 02.2023

Basketball Coach

Impact basketball
03.2021 - Current

Fraud Operations Specialist

Citi Bank
08.2020 - 05.2021

Teller

Jefferson Bank
01.2018 - 08.2020

Associate's degree - Arts

Northwest Vista College

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