Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Guyton

Silver Spring,MD

Summary

Hardworking professional well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.

Overview

10
10
years of professional experience

Work History

Construction Worker

Delta Coatings Inc
Dallas, Texas
10.2024 - 02.2025
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Maintained accurate records documenting project progress throughout duration of each job.
  • Monitored progress of construction activities making sure deadlines were met.
  • Transported materials from one site location to another using trucks or trailers.
  • Lifted heavy objects into place with cranes or hoists.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.

Customer Service Representative

Amazon Logistics
Dallas, TX
03.2019 - 09.2024
  • Demonstrated calm and professional demeanor in difficult customer interactions.
  • Responded to customer inquiries and delivered precise information on products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Shift Leader

Whatabuger
Denton, Texas
01.2018 - 11.2019
  • Provided guidance to recently hired staff on effective execution of shift tasks.
  • Assessed sales information to pinpoint trends and suggest improvements.
  • Coordinated discussions with other departments about staffing requirements and operational challenges.

Shift Leader

Wendys Restaurant
Dallas, Texas
10.2015 - 12.2017
  • Assisted in training new employees on shift operations.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Cashier

Wendys Restaurant
Dallas, Texas
10.2014 - 08.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Arts - Communications

El Centro College
Dallas, TX
05-2018

High School Diploma -

Warren Travis White High School
Dallas, TX
07-2014

Skills

  • Conflict Resolution
  • Customer Oriented
  • Commercial driving
  • Transportation safety
  • Load security
  • Stress management aptitude
  • Order picking and processing
  • Logistics planning
  • Emergency response readiness
  • Safe driving

Timeline

Construction Worker

Delta Coatings Inc
10.2024 - 02.2025

Customer Service Representative

Amazon Logistics
03.2019 - 09.2024

Shift Leader

Whatabuger
01.2018 - 11.2019

Shift Leader

Wendys Restaurant
10.2015 - 12.2017

Cashier

Wendys Restaurant
10.2014 - 08.2015

Associate of Arts - Communications

El Centro College

High School Diploma -

Warren Travis White High School

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Shawn Guyton