Shawn Habyarimana
Technical Writer
Jacksonville,Florida
Summary
Collaborate and provide progress updates to Stakeholders Analyze/prioritize projects Define document strategies Organize and assign work for multiple writers Create documents in an appropriate span of time 8 years’ experience in the Mortgage default servicing field (Foreclosure/ Bankruptcy). 10+ years’ experience in adult classroom facilitation and Technical Writing. Accomplished professional with strong communications & customer relation skills. Instructional Design using the ADDIE model
Overview
25
25
years of professional experience
Work History
Document Control Specialist
Baker Hughes
01.2024 - Current
- Reviews and verifies document records to ensure the documentation complies with regulations and internal quality assurance requirements
- Prepare documents for electronic/ physical storage
- Prepare prepped documents for shredding
- Store, catalogue, and retrieve documents
- Maintain the integrity of the repository.
Technical Writer
Northwestern Mutual
07.2024 - 12.2024
- Provide documented solutions for the Field Finance Team
- Create/ Update Standard Operating Procedures
- Collaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end users
- Create MS PowerPoint presentations to convey updates, process changes, and present new materials
- Analyze project defects, translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
- Publish training, procedures, and reference materials.
Sr. Operations Project Analyst (Technical Writer) (Contractor)
JP MORGAN CHASE
05.2024 - 10.2024
- Create/ Update Standard Operating Procedures
- Research current documentation, interview IT Subject Matter Experts, Project Manage Collaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end users
- Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
- Create iGrafx process models to aid the target audience in understanding the documented material
- Create MS PowerPoint presentations to convey updates, process changes, and present new materials.
Analytics Administrative Assistant
BNY MELLON
09.2024 - 07.2024
- Procure raw data, analyze, and organize for usability
- Assess validity of information
- Upload and manage various SharePoint information sites
- Administer and maintain enterprise-wide SharePoint based technical publications library
- Handle highly confidential information with discretion
- Compose & prepare reports and correspondence
- Monitor progress of projects & provide status reports.
Sr. Operations Project Analyst (Technical Writer, Trainer)
BANK OF AMERICA
02.2024 - 05.2024
- Provide instructional design solutions for underwriters, loss mitigation and customer care associates using the ADDIE model
- Creation, maintenance, and publishing of training materials, Standard Operating Procedures, and reference materials
- Collaborate with IT Subject Matter Experts and Project Management create new/ modify current content for multi-level end users
- Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
- Create Visio process models to aid the target audience in understanding the documented material
- Create MS PowerPoint presentations to convey updates, process changes, and present new materials
- Analyze project defects and devise solutions
- Facilitate and develop training materials, job aids, huddle documents, quick reference guides and cards
- Manage Foreclosure cases through judgment, bankruptcy or sale of property
- Ensure FNMA, FLMC, VA & FHA guidelines are followed and minimize loss
- Assess the validity of appraisals & titles
- Interact with external clients & banking center associates
- Complete request for titles, appraisals, disaster reports etc
- Monitor and research the Reconciliation reports.
Technical Writer
One Call
03.2024 - 04.2024
- Creation, maintenance, and publishing of Standard Operating Procedures and technical documents
- Research current documentation, interview Subject Matter Experts, Project Management
- Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences
- Interpret process models to aid the target audience in understanding documented workflows.
Processor Management, Documentation
Memorial Hospital
07.2022 - 10.2023
- Directly interact with clients, effectively communicating state laws & client rights
- Address client questions & concerns in a timely manner
- Facilitate group meetings
- Implement parts of an individualized treatment plan
- Physically manage patients using Crisis Prevention Institute (CPI) techniques
- Documenting processing for Behavioral Health unit.
Sr. Operations Project Analyst (Technical Writer AML/KYC)
Citi-Group
11.2024 - 01.2019
- Project Start-up AML/KYC
- Develop technical documentation, including installation, support, and IT Software Development kits, for PDF and online outputs
- Manage Anti-Money Laundering and Know Your Customer materials to meet global compliance
- Analyze the information requirements of development and support teams across the company to develop a standard taxonomy and metadata structure that would accommodate documents from multiple products, departments, and divisions
- Create Visio process models to aid the target audience in understanding the documented material
- Create MS PowerPoint presentations to convey updates, process changes, and present new materials.
Foreclosure/Bankruptcy Processor
LOGS FINANCIAL SERVICES
01.2000 - 01.2003
- Manage foreclosure process to minimize loss by the investor
- Interact with Attorney's & Trustees to manage timelines during legal proceedings
- Work portfolio reports & track delays in process
- Monitor stages of bankruptcies
- Work with attorney to avoid litigation
- Research and resolve issues of Answers filed.
Education
National Notary Association (Florida Notary Public)
Jacksonville, FLundefined
Certified Nursing Assistant Florida
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Florida State College
Jacksonville, FL07.2024
Skills
- Database Maintenance
- Records Management
- File conversion
- Document Management
- Document Review
- Compliance controls
- Process auditing
- Standard Operating Procedures
- Process Improvements
- Regulatory Compliance
- Data accuracy
- Document Scanning
- Quality Management
- Skilled in document structure, design development, and processes mapping
- Electronic Records Management
- Tracking document flow
- Policy Development
- Database Management
- Quality Assurance
Technicalexperience
ADDIE Model, MS Office Suite, LPS, BOSS, FileNet, AWD, MS PowerPoint, SharePoint 2010, Research skills, AS400, LPS Desktop, WebEx, Adobe, Lotus Notes, Process Mapping and modelling tools: Visio, iGrafx, ServiceNow, LMS tools: Change Manager and Oracle
Timeline
Sr. Operations Project Analyst (Technical Writer AML/KYC)
Citi-Group
11.2024 - 01.2019
Analytics Administrative Assistant
BNY MELLON
09.2024 - 07.2024
Technical Writer
Northwestern Mutual
07.2024 - 12.2024
Sr. Operations Project Analyst (Technical Writer) (Contractor)
JP MORGAN CHASE
05.2024 - 10.2024
Technical Writer
One Call
03.2024 - 04.2024
Sr. Operations Project Analyst (Technical Writer, Trainer)
BANK OF AMERICA
02.2024 - 05.2024
Document Control Specialist
Baker Hughes
01.2024 - Current
Processor Management, Documentation
Memorial Hospital
07.2022 - 10.2023
Foreclosure/Bankruptcy Processor
LOGS FINANCIAL SERVICES
01.2000 - 01.2003
National Notary Association (Florida Notary Public)
undefined
Certified Nursing Assistant Florida
undefined
Florida State College
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