Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Websites
Software
Timeline
AccountManager
Shawn Hamilton

Shawn Hamilton

Chillicothe,OH

Summary

Experienced Account Manager with a strong desire to excel and advance within the profession. Leveraging extensive knowledge, skills, and expertise to deliver exceptional results and exceed client expectations. Passionate about building and maintaining strong client relationships. Thrives in fast-paced environments with a proven track record of driving revenue growth. Seeks new opportunities to contribute strategic thinking, problem-solving abilities, and exceptional communication skills to drive success for clients and the organization.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Account Manager

Ross-Co Redi-Mix Co., Inc.
09.2013 - 04.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Entered accounting data within our Sage MAS 90 accounting software.

Senior Accounts Payable Clerk

Ross-Co Redi-Mix Company, Inc.
09.2013 - 04.2023
  • Improved vendor relationships through timely payments and consistent communication regarding invoice discrepancies.
  • Established strong working relationships with over 150 vendors, negotiating favorable payment terms when needed to support business objectives.
  • Utilized Excel spreadsheets and workbooks to account for monthly, quarterly, semi-annual, and annual accounting objectives.
  • Reviewed over 100 vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Evaluated financial records to detect errors and discrepancies.
  • Coordinated with other departments for accurate expense allocation, ensuring proper coding of invoices before submission for payment approval.

Flight-Line Support Equipment Mechanic

United States Air Force
03.1982 - 01.1985
  • Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions for over 100 units.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Delivered comprehensive training to new hires on military procedures, safety protocols, and equipment repair techniques.
  • Streamlined inventory management by organizing tools and parts for easy access during repairs.
  • Maximized machine longevity with meticulous maintenance schedules and detailed record keeping.
  • Increased productivity through expert diagnosis and repair of faulty machinery components.
  • Exceeded quality standards, adhering to strict guidelines during all repair processes.
  • Ordered, modified and fabricated parts to complete repairs.
  • Reduced machinery downtime by promptly troubleshooting and resolving mechanical issues.
  • Collaborated with team members to complete complex repairs in a timely manner.
  • Enhanced workplace safety with thorough inspections and adherence to regulations.
  • Removed worn or faulty components for replacement or repair.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Read and understood technical drawings, wiring diagrams, schematics, and manuals in order to make accurate updates.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service on the flight line.

Education

No Degree - Business Administration And Management

Sinclair Community College
Dayton, Ohio
09-2015

No Degree - Business Administration And Management

Ashland University
Ashland, Ohio
09-1996

High School Diploma -

Mansfield Senior High School
Mansfield, Ohio
06-1981

Skills

  • Initiative-Driven Professional
  • Strong Analytical Focus
  • Strong Organizational Skills
  • Strategic Planning
  • Collaborative Interpersonal Skills
  • Strong Verbal Skills
  • Strategic Leadership
  • Strong Ethical Standards
  • Proactive Engagement
  • Reliable Project Execution
  • Skilled in Office Equipment
  • Typing Proficiency: 70 WPM

Certification

  • Certified Microsoft Office Specialist. Expert proficiency in Excel, Outlook, and Word application programs.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceCompany CultureFlexible work hoursCareer advancementHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekPersonal development programs

Software

Sage MAS 90

Excel

Word

Outlook

Timeline

Account Manager

Ross-Co Redi-Mix Co., Inc.
09.2013 - 04.2023

Senior Accounts Payable Clerk

Ross-Co Redi-Mix Company, Inc.
09.2013 - 04.2023

Flight-Line Support Equipment Mechanic

United States Air Force
03.1982 - 01.1985

No Degree - Business Administration And Management

Sinclair Community College

No Degree - Business Administration And Management

Ashland University

High School Diploma -

Mansfield Senior High School

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Shawn Hamilton