Shawn Harber
Princeton
Summary
Highly motivated Sales/Sales Manager with 20+ years of Sales experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
21
21
years of professional experience
Work History
Service Manager
Freeman Toyota
Hurst, TX
01.2023 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Sales Manager
Ashley Furniture Homestore
Frisco, TX
08.2020 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Director
Burgerim
Dallas, TX
01.2016 - 07.2020
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Owner/Operator
Self-employeed
Lake Charles, LA
02.2010 - 01.2016
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
Auto Sales Associate
POWER AUTO GROUP
Salem, OR
08.2004 - 01.2010
- Collaborated with finance department to secure optimal financing options for customers.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
Education
Penn Foster Career School
Salem, OR05-2004
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Team collaboration and leadership
- Staff motivation
- Goal setting
- Relationship building
Timeline
Service Manager
Freeman Toyota
01.2023 - Current
Sales Manager
Ashley Furniture Homestore
08.2020 - 01.2023
Sales Director
Burgerim
01.2016 - 07.2020
Owner/Operator
Self-employeed
02.2010 - 01.2016
Auto Sales Associate
POWER AUTO GROUP
08.2004 - 01.2010
Penn Foster Career School