Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Harber

Princeton

Summary

Highly motivated Sales/Sales Manager with 20+ years of Sales experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

21
21
years of professional experience

Work History

Service Manager

Freeman Toyota
01.2023 - Current
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Sales Manager

Ashley Furniture Homestore
08.2020 - 01.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Director

Burgerim
01.2016 - 07.2020
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.

Owner/Operator

Self-employeed
02.2010 - 01.2016
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Auto Sales Associate

POWER AUTO GROUP
08.2004 - 01.2010
  • Collaborated with finance department to secure optimal financing options for customers.
  • Fulfilled monthly sales targets consistently by employing strategic selling techniques.
  • Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.

Education

Penn Foster Career School
Salem, OR
05-2004

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Team collaboration and leadership
  • Staff motivation
  • Goal setting
  • Relationship building

Timeline

Service Manager

Freeman Toyota
01.2023 - Current

Sales Manager

Ashley Furniture Homestore
08.2020 - 01.2023

Sales Director

Burgerim
01.2016 - 07.2020

Owner/Operator

Self-employeed
02.2010 - 01.2016

Auto Sales Associate

POWER AUTO GROUP
08.2004 - 01.2010

Penn Foster Career School

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