Shawn Harden

• I am responsible for Installing and troubleshooting a variety of Electronic Devices such as, TVs, Blu Ray player, AV Receiver, Any Wi-Fi capable product, security cameras, Speakers, Thermostats, Lights, Computers, Keyboards, Modem, Router, And a variety of software.
• I make sure to maintain a fully stocked vehicle to avoid any road blocks in a home and to ensure I’m delivering a world class experience for the clients I encounter.
• I upgrade The client Experience my making suggestions where I see the need.
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• Operated tools, equipment, and machinery according to safety standards.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
• Collaborated with team members to ensure smooth workflow and successful project completion.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Calculated materials and time needed for each job.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.

• Contributed to business growth by providing expert advice on potential service expansions or improvements.
• Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.
• Reduced wait times for customers by streamlining the check-in process for device repairs.
• Met or exceeded performance metrics by efficiently managing workload and prioritizing tasks based on urgency or complexity.
• Provided exceptional customer service, addressing concerns and answering questions about repairs.
• Managed parts inventory, ensuring availability of necessary components for timely repairs.
• Maintained accurate records of repairs, ensuring proper tracking and inventory control.
• Enhanced customer satisfaction by troubleshooting and repairing electronic devices in a timely manner.
• Conducted thorough testing of repaired devices, verifying functionality before returning to the customer.
• Strengthened relationships with clients through consistent communication during the repair process.
• Educated customers on device maintenance and usage to prevent future issues.
• Streamlined repair processes for increased efficiency and reduced turnaround time.
• Improved repair success rate by consistently following established protocols and procedures.
• Collaborated with team members to optimize workflow and improve overall service quality.
• Performed preventative maintenance on devices to ensure optimal performance and extend product lifespan.
• Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
• Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
• Assisted in training new Repair Agents, sharing expertise and knowledge for their professional development.
• Maintained inventory of repair supplies and ordered parts.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats
• Greeted customers with smile and provided friendly, knowledgeable service.
• Handled crowd control to maintain order and prevent overcrowding.
• Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
• Monitored events to identify potential problems and minimize disruptions.
• Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
• Handled emergency situations calmly, following established protocols to ensure patron safety.
• Provided information about current and future events at facility.

• Safely and Efficiently Drove a company vehicle to a designated area to deliver Parts to Technicians.
• I assisted The Techs With repair of Tv's of all sizes as well as Refrigerators, washing Machines and Dryers. Repairs included Board Replacement, or component level replacements such as Capacitors and Diodes which was done by Soldering.
• Maintaining a safe Driving record while Driving a Company vehicle.

As a Part Installer I installed parts that were ordered to fix defective TVs. I replaced TV Screens, Diodes, Capacitor's, Main Boards, Power Supply, And Ribbon Cables. I checked voltages and insured the product was working according to manufacturer specifications.

• I also performed Administrative duties such as processing necessary paperwork for TV that were fixed and not fixed.
• I informed Customers of Additional repairs of needed as well as provided estimates .

• Shipping and receiving incoming and outgoing product from relationship stores while paying close attention to detail and being careful with the product. I was efficient in using the Telxon Gun to scan in product and stage it in different areas of the building it may enter.
• I staged products in the corresponding staging areas using A Telxon Gun in addition to using a T-bar, Or Dooley to maneuver the product
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