Shawn Hardesty
Jonesboro,GA
Summary
Experienced professional with nearly a decade in vehicle diagnostics, maintenance, and customer service. Proven success managing repair orders, coordinating technician workloads, and communicating service recommendations to maximize customer satisfaction. Certified CNG Fuel System Inspector with a strong foundation in safety, efficiency, and mechanical expertise. Recognized for professionalism, integrity, and high performance. Seeking to bring technical knowledge and people skills to a Service Advisor role with a growth-focused dealership.
Overview
12
12
years of professional experience
Work History
Regional Travel Technician
Amerit Fleet Solutions
04.2023 - Current
- Communicated directly with customers and service managers to identify maintenance needs and ensure timely, accurate repairs.
- Prepared detailed service documentation and repair orders for multiple fleet accounts across regions.
- Trained new technicians and maintained consistency in customer service and safety standards.
- Earned NGV Inspector certification; trusted to oversee natural gas vehicle service programs.
- Worked with appropriate vendors to gather part information and availability to coordinate estimates and repairs efficiently, which minimized vehicle downtime.
- Diagnosed and repaired mechanical issues on various fleet vehicles to ensure operational efficiency.
- Performed routine maintenance checks, identifying potential problems before they escalated.
- Utilized diagnostic tools and software for accurate vehicle assessments and repairs.
- Maintained inventory of tools and parts, ensuring availability for timely repairs and maintenance tasks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Field Service Technician
Yancey Caterpillar (Truck Center)
04.2021 - 04.2023
- Delivered on-site service to commercial and fleet clients, maintaining strong customer relationships and explaining repair options clearly.
- Coordinated with customers and clients to schedule and track repairs and preventative services efficiently.
- Diagnosed complex mechanical issues and presented solutions to reduce downtime and costs.
- Improved customer satisfaction by ensuring transparent communication and accurate job estimates.
- Created repair orders and inspections based on the clients' needs and documented findings with detailed pictures to ensure transparency and honesty.
- Worked with local vendors to ensure rapid acquisition of parts to minimize vehicle downtime.
- Diagnosed and repaired heavy equipment malfunctions on-site to ensure operational efficiency.
- Conducted routine maintenance checks to enhance equipment reliability and safety standards.
- Collaborated with team members to streamline service processes, reducing turnaround time for repairs.
- Provided training and mentorship to junior technicians, fostering skill development and knowledge sharing.
- Managed inventory of parts and supplies, ensuring timely availability for repair activities.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
Lead Service Technician
Ryder Truck Rental
04.2018 - 03.2021
- Supervised team of technicians to ensure timely completion of vehicle maintenance and repairs.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment for efficient resolution.
- Worked on the evening and overnight shift with minimal management support, which led to being the one to manage in-person, as well as over the phone, customer interactions and concerns.
- Conducted regular inspections of vehicles, ensuring compliance with safety regulations and company policies.
- Handled emergency roadside assistance for customers, to include creating the repair order to track time and part usage.
- Trained new technicians on safety protocols and best practices to uphold service standards.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
Heavy Duty Diesel Mechanic
TravelCenters of America
04.2016 - 04.2018
- Diagnosed and repaired diesel engines to ensure optimal performance and safety standards.
- Conducted routine maintenance on heavy-duty vehicles, enhancing reliability and longevity.
- Utilized advanced diagnostic tools to identify mechanical issues efficiently.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Operated shop systems to record accurate job times, increase productivity, prepare estimates, order parts, and communicate to major transportation companies of repairs needed.
- Established trust with clientele through consistent delivery of high-quality workmanship across various makes and models of heavy-duty diesel engines.
- Assisted colleagues in troubleshooting challenging mechanical issues, fostering a collaborative work environment that encouraged skill sharing and professional growth.
- Contributed to the overall success of the repair shop by consistently maintaining a clean, organized workspace, and participating in ongoing professional development opportunities.
- Enhanced customer satisfaction by providing clear explanations of required repairs and their benefits to vehicle owners.
- Proactively identified opportunities to promote additional maintenance services, contributing to higher revenue.
91B Wheeled Vehicle Mechanic
US Army Reserve
05.2014 - 05.2022
- Diagnosed and repaired various wheeled vehicles to ensure operational readiness.
- Conducted preventive maintenance checks and services on military equipment.
- Increased operational efficiency by maintaining accurate records of repairs, parts requisitions, and maintenance schedules.
- Streamlined maintenance processes to enhance efficiency and reduce downtime.
- Reviewed technical manuals to ensure compliance with military standards and regulations.
- Led troubleshooting efforts for electrical and mechanical systems in wheeled vehicles.
- Implemented standard operating procedures for vehicle maintenance operations.
- Provided valuable input during unit planning sessions to ensure adequate resources were allocated for wheeled vehicle maintenance and repair operations.
- Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Exemplified professionalism by maintaining a high level of technical knowledge through continuous education, and on-the-job training.
- Strengthened team collaboration by assisting other mechanics in resolving complex technical issues related to wheeled vehicle repairs.
- Upheld a clean and organized work environment, promoting safety and efficiency in the maintenance facility.
- Demonstrated adaptability by quickly learning new technologies as they were integrated into the fleet''s wheeled vehicle inventory.
- Streamlined workflow processes through effective communication with supervisors regarding job progress updates and potential roadblocks encountered during repair tasks.
- Optimized resource utilization by procuring necessary parts from supply depots to complete required repair jobs within established timeframes.
- Enhanced training effectiveness by mentoring junior mechanics in the proper use of tools, diagnostic equipment, and repair techniques for wheeled vehicles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
High School Diploma -
Greene County High School
Greensboro, GA05-2015
Skills
- Attention to detail
- Customer service
- Multitasking and organization
- Works Well Under Pressure
- Written/Verbal communication
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Issue resolution
- Problem-solving
- Critical thinking
- Repair Orders & Work Authorization
Timeline
Regional Travel Technician
Amerit Fleet Solutions
04.2023 - Current
Field Service Technician
Yancey Caterpillar (Truck Center)
04.2021 - 04.2023
Lead Service Technician
Ryder Truck Rental
04.2018 - 03.2021
Heavy Duty Diesel Mechanic
TravelCenters of America
04.2016 - 04.2018
91B Wheeled Vehicle Mechanic
US Army Reserve
05.2014 - 05.2022
High School Diploma -
Greene County High School