Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAWN HARLAN

Bartender
Grass Valley,CA

Summary

Dedicated Bartender with extensive experience across diverse bar settings. Demonstrates composure and efficiency in high-pressure situations. Skilled in managing high-volume service while maintaining quality customer interactions.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bartender

F & B Innovations LLC
Los Angeles, CA
05.2025 - Current
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Effectively multitasked within fast-paced environment.

Bartender

The Services Company
Lincoln, CA
04.2024 - Current
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Effectively multitasked within fast-paced environment.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Poured wine, beer, and cocktails for patrons.

Bartender

The Willo Steakhouse At Hwy 49, Nevada City
Nevada City, CA
06.2024 - 10.2025
  • Stocked ice bins and coolers as needed throughout shift.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Cleansed glasses with sanitizing solution after each use.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Upsold customers from shelf to premium brands to help boost sales.

Owner/Food Service Operator

Grass Valley Eats
Grass Valley, CA
04.2022 - 07.2023
  • Created marketing campaigns to attract new customers.
  • Developed strategic plans to increase profitability and efficiency.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Implemented quality assurance processes to ensure product excellence.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Reviewed legal documents related to business operations.
  • Oversaw budgeting and financial management.
  • Developed policies and procedures for the organization.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bar & Venue Manager/Bartender

The Haven Underground
Nevada City, CA
10.2020 - 07.2022
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Poured wine, beer, and cocktails for patrons.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Monitored patron alcohol consumption to encourage safety.

Bar Client Manager

The Miners Foundry Cultural Center
Nevada City, CA
09.2018 - 11.2021
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Developed and implemented bartender training programs, policies and procedures.
  • Poured wine, beer, and cocktails for patrons.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored patron alcohol consumption to encourage safety.
  • Restocked beer and liquor regularly and after special events.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.

Owner/Operator

Warehouse Deli
Grass Valley, CA
02.2004 - 10.2020
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Devised and implemented marketing strategies to attract new clients.
  • Set pricing structures according to market analytics and emerging trends.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Owner/Operator

APEX Catering
Grass Valley, CA
02.2001 - 07.2018
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Reviewed invoices from vendors after each event and approved payment when appropriate.
  • Maintained accurate records of orders and deliveries for catering services.
  • Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.
  • Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
  • Organized staff scheduling and trained new employees on food safety practices.
  • Managed inventory levels of food supplies required for upcoming catered events.
  • Addressed any issues related to health code violations found during inspections by local authorities.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.
  • Provided guidance to staff regarding proper presentation of dishes served at catered events.
  • Supervised servers during catered events to ensure high standards of service were met.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
  • Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.

Education

Associate of Science -

American River College
Sacramento, CA
06-1994

Skills

  • Customer service
  • Drink preparation
  • Cash handling
  • POS system operation
  • Alcohol regulation compliance
  • Sanitation practices
  • Inventory management
  • Effective communication
  • Conflict resolution
  • Event planning
  • Time management
  • Upselling techniques
  • Alcohol awareness
  • Team player attitude
  • Engaging personality
  • Service-oriented mindset
  • Bar operations management
  • Clear and effective communication
  • Responsible alcohol service

Certification

  • RBS Certificate #313422625
  • Food Safety Protection Manager Certificate - Expires 12/2027

Timeline

Bartender

F & B Innovations LLC
05.2025 - Current

Bartender

The Willo Steakhouse At Hwy 49, Nevada City
06.2024 - 10.2025

Bartender

The Services Company
04.2024 - Current

Owner/Food Service Operator

Grass Valley Eats
04.2022 - 07.2023

Bar & Venue Manager/Bartender

The Haven Underground
10.2020 - 07.2022

Bar Client Manager

The Miners Foundry Cultural Center
09.2018 - 11.2021

Owner/Operator

Warehouse Deli
02.2004 - 10.2020

Owner/Operator

APEX Catering
02.2001 - 07.2018

Associate of Science -

American River College

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SHAWN HARLANBartender