Shawn Harless
Van Buren,Arkansas
Summary
Results-driven Multi-Unit Manager known for high productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple units. Committed to leveraging these skills to drive success and achieve organizational goals.
Overview
25
25
years of professional experience
Work History
General Manager / RMIT
Buddy's Home Furnishings
Fort Smith, AR
03.2024 - Current
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
Store Manager / DMIT
Rent-A-Center
Joplin, MO
01.2016 - 03.2024
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Owner
Redline Auto Sales & Accessories
Joplin, MO
01.2010 - 11.2016
- Ensured compliance with all state laws related to auto sales operations.
- Advised customers on financing options and helped them secure loans with banks or other lenders.
- Created invoices and processed payments for auto purchases.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Negotiated terms with banks and other financial institutions to secure financing and optimize terms.
- Analyzed market trends to identify new business opportunities.
Warehouse Manager
Ashley Furniture Homestore
Joplin, MO
05.2000 - 10.2015
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Resolved customer complaints related to product quality or delivery issues.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Education
Computer Programming
Vatterott College
Joplin, MO03-2002
Skills
- Facility management
- Sales
- Troubleshooting expertise
- Account management
- Data review
- Purchasing and planning
- Time and resource optimization
- Sales planning and implementation
- Team player
- Analytical skills
- Staff-retention programs
- Effective leader
- P&L management
- Team oversight
- Project management
- Team leadership
References
References available upon request.
Timeline
General Manager / RMIT
Buddy's Home Furnishings
03.2024 - Current
Store Manager / DMIT
Rent-A-Center
01.2016 - 03.2024
Store Owner
Redline Auto Sales & Accessories
01.2010 - 11.2016
Warehouse Manager
Ashley Furniture Homestore
05.2000 - 10.2015
Computer Programming
Vatterott College
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