Work History
Education
Skills
Timeline
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Shawn Harlin

Medford,OR

Work History

Usher/Concessions Worker

Cinemark Tinseltown
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments, and issued tickets.
  • Maintained updated knowledge of event information to provide guests with accurate details.

Overnight Stocker

Walmart
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Department Manager

Walmart
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Team Lead

Walmart
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Assistant Manager

Walmart
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

Bachelor of Science - Economics

University of Oregon
Eugene, OR
2016

High School Diploma -

North Medford High School
Medford, OR
2012

Skills

  • Communication
  • Teamwork
  • Digital literacy
  • Attention to Detail
  • Adaptability
  • Time Management
  • Work Ethic
  • Creativity
  • Project Management

Timeline

Usher/Concessions Worker

Cinemark Tinseltown

Overnight Stocker

Walmart

Department Manager

Walmart

Team Lead

Walmart

Assistant Manager

Walmart

Bachelor of Science - Economics

University of Oregon

High School Diploma -

North Medford High School

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Shawn Harlin