Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Harmon

Port St Lucie,FL

Summary

Professional parts specialist with strong background in inventory management, customer service, and technical knowledge. Known for effective collaboration, adaptability, and delivering results. Skilled in identifying and sourcing parts, maintaining accurate records, and providing top-notch support to clients and team members. Reliable, flexible, and driven by high standards.

Overview

7
7
years of professional experience

Work History

Parts Consultant

Bev Smith Kia
09.2024 - Current
  • Increased sales by proactively upselling relevant products based on customers'' needs and preferences.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free workspace at all times.
  • Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
  • Collaborated with service technicians to ensure proper part usage for optimal vehicle performance.
  • Developed comprehensive product knowledge to effectively address complex inquiries from clients.
  • Assisted customers in finding appropriate parts promptly.
  • Assisted in training new team members, fostering a positive work environment for continued success.
  • Strengthened supplier relationships through proactive outreach and effective negotiation.

Parts Manager

Wallace Automotive Group
07.2022 - 07.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Supervised and trained staff on product knowledge and customer service.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.

General Manager

Marcos's Pizza
08.2018 - 07.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Merchandise Associate

Lowes Home Improvment
03.2020 - 03.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Updated signage and price tags to reflect current sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins, and racks at 1 location by following established planograms.

Education

Associate of Applied Science - Information Technology

Kaplan University
Davenport
06.2014

Skills

  • Industry awareness
  • Technical aptitude
  • Parts identification
  • Ordering parts
  • Customer service
  • Problem-solving skills
  • Improving customer satisfaction
  • Email communication
  • Forklift operation
  • Parts installation
  • Operations management
  • Order fulfillment

Timeline

Parts Consultant

Bev Smith Kia
09.2024 - Current

Parts Manager

Wallace Automotive Group
07.2022 - 07.2024

Merchandise Associate

Lowes Home Improvment
03.2020 - 03.2022

General Manager

Marcos's Pizza
08.2018 - 07.2022

Associate of Applied Science - Information Technology

Kaplan University

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