Summary
Overview
Work History
Education
Skills
Certification
Biography
Hobbies and Interests
Timeline
Generic

Shawn Harrison

Delphi,IN

Summary

Top performing Director supporting health and human services programs including : Workforce Planning & Management (WFP&M), Operations, QA Manager/Release-Change Manager, HR Manager, Staffing, IT/Application Development Business Relationship Manager. Bringing over 30+yrs of quality, technical, programming, leadership experience, streamline processes/tools, and align/leverage knowledge across business to maximize operating efficiencies. Tech-savvy Director with a passion to drive transformational change to deliver improved performance and processes. Exceptional at strategic thinking with ability to overcome barriers. Expert at analyzing, troubleshooting, and problem resolution. Always willing to learn new areas, products, processes, and services.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Workforce Planning & Management Director

Gainwell Enterprises
06.2024 - Current
  • Led cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
  • Directed performance management processes, ensuring alignment with company objectives and employee development.
  • Oversaw budget allocation and resource planning to optimize operational efficiency across account projects.
  • Cultivated relationships with key stakeholders to drive collaboration and support project success.
  • Implemented data-driven decision-making frameworks to enhance strategic planning efforts.
  • Streamlined communication processes among executive leadership for improved transparency and alignment on priorities.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

Finance Value Creation Senior Manager; LDSM(Labor Demand Supply Mgmt) Business Process Owner

Gainwell Enterprises
09.2023 - 06.2024
  • Driving transformational change to deliver improved planned cost initiatives.
  • Analyze and assist in initiatives for planned cost alignments with forecasts and budgets across the integrated SAP system and additional apps.
  • Managing and resolving the planned cost and Forecast_Budget alignments.
  • Design/Implement an enhanced LDSM Workflow for New Demand/Change Demand/Fulfillment demand requests (including governance).
  • Forecast system data alignment (closing demand that are not aligned to forecasts).
  • Build automation of business rules to align planned cost and savings activities.
  • Assist with Finance/Business on Service Team models and aligning forecasts for internal projects.
  • Assist in design rollout of an enhanced Contractor Conversion process.
  • Mentor Leaders with Business processes and current SAP system and data.

IT SAP ERP Commercial Apps Manager & Delivery BPO(business Process Owner) for SAP Implementation

Gainwell Enterprises
10.2021 - 09.2023
  • As the ERP Commercial Apps Manager, I manage BRMs (Business Relationship Managers) that work directly with the business to enhance/maintain the SAP Commercial Apps such as: SAC Analytics, SAC Planning Tool, CPM (Commercial Project Mgmt), MRS (Multi-Resource Scheduling), PS (Project Systems), SFDC (SalesForce), Commissions, OTC_OTB/BRIM/SD, full Integration across all SAP -ex: demand end-to-end RDSM/LDSM (resources demand supply mgmt.).
  • As the Delivery BPO for the Gainwell SAP Implementation, I own and work all phases for Delivery Organization (the Explore, Design, Test, Implementation phases) to allow for a successful SAP Implementation Release goLive and continued work subsequent releases implementing additional core functionality into SAP.
  • Manage Commercial BRM Apps team.
  • Assist building the Commercial BRM team to cover all SAP Commercial Apps.
  • Designed SAP Enhancement process.
  • Continue to integrate and implement core functionality into SAP system across modules.
  • Integration Processes across SAP modules.
  • Owned working with each area SME to reverse engineer each integration and where manual vs automatic updates are/are not occurring across SAP modules.
  • Work with technical team on Delivery defects to test and assist to resolution.
  • Continue to implement SAP core functionality in releases for Delivery organization.
  • Mass Organization Change: Designed and implemented manual org change process to allow the company to begin request mass organization changes to align business properly.
  • Owned the mass org changes for Delivery and Product as well as the weekly manual process for new requests.
  • SAP Implementation/Delivery BPO: Design/Explore phase to create Design Documents for SAP modules (CPM, MRS, PS); Review/approve functional specifications.
  • Design business process documents for demand end-to-end through the integrated SAP system modules (CPM, MRS, SuccessFactors, Fieldglass).
  • Created the macro migration file for 13,000 Gainwell demand.
  • Created test use cases for UAT; tested UAT.
  • Created training for specific roles to provide to employees at time of goLive; facilitate training sessions.
  • Assist with design of SAP Delivery access roles.
  • Continue to work defects found after goLive.
  • Continue to train and educate the business (executives, accounts, managers on the SAP Integrated system, modules and RDSM across all modules).

Healthcare Staffing BMO Manager & Delivery BPO(business process owner) for SAP Implementation

Gainwell Enterprises
03.2019 - 10.2021
  • Took ownership of the end-to-end demand staffing process (making sure open demand was listed within Workforce Planning, validating demand before approval, as well as working with accounts and hiring managers driving fulfillment).
  • As the Delivery BPO for the Gainwell SAP Implementation, I owned and worked all phases for Delivery Organization (the Explore, Design, Test, Implementation phases) to allow for a successful SAP Implementation Release goLive and continued work subsequent releases implementing additional core functionality into SAP.
  • Governance/Approver for: Workforce Mgmt demand (WFM) requests end-to-end across all WFM tools (PPMC/WMA/Workday/Smartlabor).
  • Managed/facilitated the change control board to approve WFM demand for the company.
  • Provided Corporate reporting to executives on WFM & Staffing.
  • Taskforce Staffing team- assisted in identifying Big Rocks with our staffing processes and developed Staffing Strategies to fill open demand.
  • MENTORSHIP of leadership and manager on WFM best practices.
  • PROCESSES: created/maintained the End2End Demand Staffing Process.
  • SAP Implementation/Delivery BPO: Design/Explore phase to create Design Documents for SAP modules (CPM, MRS, PS); Review/approve functional specifications.
  • Design business process documents for demand end-to-end through the integrated SAP system modules (CPM, MRS, SuccessFactors, Fieldglass).
  • Created the macro migration file for 13,000 Gainwell demand.
  • Created test use cases for UAT; tested UAT.
  • Created training for specific roles to provide to employees at time of goLive; facilitate training sessions.
  • Assist with design of SAP Delivery access roles.
  • Continue to work defects found after goLive.

Healthcare Delivery Manager/Staffing Manager

Gainwell Enterprises
01.2018 - 03.2019
  • Managed a team that supports the Kansas Healthcare DDI project.
  • Focus on workforce management and staffing for the KS DDI needs, financials-forecasting, management disciplines, performance analysis and coaching, and works towards providing positive staffing results within transitioning workforce management processes.
  • RESOURCE MANAGEMENT: Coach/Mentor/Provide direction for direct reports (KS MMIS).
  • FINANCIALS-forecasting, variances, reporting, expenses, bill rates…
  • WFM LEAD(Work Force Management & Labor Demand): successfully managed and filled positions for Kansas staffing needs while following new WFM processes and procedures-hiring, terminations, staffing activities.
  • MENTORSHIP: Mentored new peers/leaders on new WFM processes and tools; financial processes; transitioned capability direction to new capability manager.

QA- Quality Assurance Manager / Release-Change Manager

Conduent / Xerox
07.2014 - 01.2018
  • Company Overview: Alaska MMIS
  • Processes (Change Management/End-to-End Release Management)- Develops, implements, and manages total quality mgmt. processes and initiatives.
  • I lead the initiative to allow Xerox the ability to take ownership of all their end-to-end processes relating to release and change management.
  • I created and updated Xerox processes to allow Xerox the ability to take ownership of their processes(release mgmt., change mgmt., end-to-end, InTake…).
  • I manage all processes making sure steps/approvals/… are followed so the system stabilizes, and implementations are successful.
  • Processes and Releases have now stabilized. The Alaska processes are now considered the 'model' processes for ND and NH accounts.
  • Conducts audits and reviews/analyzes data and documentation.
  • Develops, implements, and leads key process improvement efforts.
  • Integrates and aligns the processes that will best achieve the desired results.
  • Makes continual improvement of products, processes and systems.
  • Managed Release-Change Management processes from: InTake (receive request to research issue found in MMIS system or State WorkOrder for a change in MMIS system from datafix, configuration changes, or code/software updates).
  • Facilitated CCB(change control board mtgs) to 1) review the requests, decide on what is needed (code change, datafix, defect, CR…); 2) prioritize/schedule change; 3) discuss with client all changes.
  • Track and assist with communications on change releases with resource staff from Cognizant (developer vendor), Xerox BAs, and client.
  • Generate and analyze reports on all changes to identify improvements or quality issues.
  • Generate status reports to provide to the client and also Xerox team.
  • Assist in managing State WorkOrders from Intake to completion.
  • ClearQuest(CQ) Tool-customizable defect and change tracking system designed for the dynamic environment of software development.
  • Cleanup- I lead a data cleanup of all CRs(change requests)/Defects for Alaska(AK) account. Most were out of date, left open, wrong dates, wrong phases… This cleanup effort was necessary to allow Xerox to be successful in taking ownership of releases and processes to further allow the AK client to be successful. This cleanup is fully complete and allows Xerox the ability to fully manage their releases and provide valid reports.
  • I continuously audit the system/documents to verify each CR/Defect is in proper State and has proper approvals.
  • I work with auditors to verify our tracking meets standards.
  • Update/Modify CQ with new fields and tabs to allow proper tracking of changes such as client approvals, testing and requirement communications, impact tracking…
  • QA/Change Management/Release Management.
  • Began/Manage Change Management Xerox meetings(Xerox InTake Review, and Xerox CCB (change control board).
  • Manage all Change Management and End-to-End Processes to allow for successful releases.
  • Created/Manage AK Communication of Artifact/Test Results Process to allow tracking of artifacts needing the AK State approvals.
  • Work with Cognizant SMEs and Xerox SMEs to manage work efforts to allow for successful releases.
  • Continuously work to find improvements to processes, current release management, approvals to allow for better stability of systems and implementations.
  • Manage Prioritization of CR/Defects (review/prioritized/set schedule date/advance after approvals received/validate CR/Defect processes are followed).
  • Eliminated Unassigned BackLog of R-Alert WorkOrder requests.
  • Consistently send Scope, Release Notes, Business Impact documents/reports to the AK State client.
  • Created/Send Monthly Release Communication Calendar to the AK State.
  • Management of 'Big Rocks' Issues and the 'Big Rocks' AK State Meeting.
  • Mentor new employees.
  • Mentor other State QA Managers on AK processes to allow stability of their release and processes.
  • Alaska MMIS

Healthcare Applications Delivery Resource Manager

Gainwell Enterprises
07.2012 - 06.2014
  • Managed multiple Medicaid products and teams across multiple states and implementations.
  • Provided direction and implemented new programs and tools to drive change in Healthcare development and delivery organization of 6,000+ employees.
  • Focus on workforce management and filling positions for large state’s needs, financials-managing large P&Ls, management disciplines, performance analysis and coaching, and building strong relationships within client and HP accounts to deliver solid solutions, and positive staffing results within transitioning workforce management processes.
  • RESOURCE MANAGEMENT: Coach/Mentor/Provide direction for direct reports (team approx of 75 resources across the United States).
  • FINANCIALS-forecasting, variances, reporting, expenses, bill rates…
  • WFM LEAD(Work Force Management & Labor Demand): successfully managed and filled positions for all of OHIO, Indiana, Kentucky, and Tennessee’s staffing needs while following new WFM processes and procedures-hiring, terminations, staffing activities.
  • Status: on average successfully filled over 85 within 3months.
  • MENTORSHIP: Mentored new peers/leaders on new WFM processes and tools; financial processes; transitioned capability direction to new capability manager.

Healthcare Pharmacy/Drug Rebate Capability Manager

Gainwell Enterprises
04.2011 - 06.2012
  • Managed Healthcare Drug Rebate and Pharmacy Capability across multiple states and implementations.
  • Provided direction and implemented new programs and tools to drive change in Healthcare Organization.
  • Focus on direction and oversight for capability teams to ensure operational and delivery commitments, Capacity planning – meeting forecasted demand and skill mix, coordinating pursuit and key staffing personnel support for the Capability, and be the first capability to successfully leverage our capability staff across our HP Delivery organization, states, and operations organization.
  • RESOURCE MANAGEMENT: Coach/Mentor/Provide direction for direct reports (team approx of 60 resources including leaders as direct report).
  • Analyze the full skillset that is required by the Pharmacy (Drug Rebate) Capability Team through definition/responsibility of our capability team as well as current and upcoming demands.
  • Evaluate the skillset of each resource in the Pharmacy (Drug Rebate) team to evaluate what skills we are strong in and what areas we need to fill gaps.
  • LEVERAGE Capability Team Across Organization & Accounts.
  • First Capability in organization to leverage- Worked with Operations Pharmacy/DR Capability Mgr to leverage across the organization and accounts.
  • We have leveraged several successful tasks that reduced time for multiple accounts: 1) DR Invoices & CLD on web across multiple accts; 2)CMS changes and testing across multiple accts (WI, DE, VT, PA, etc...); 3) NCPDP issues (NV, OR, PA, WI, etc...); 4) e-Prescriber (WI, DE, OK, PA...); 5) Claims Engine (WI, DE, OK, PA...); 6) Lev. addtl issues that resulted in 24hr fix instead of weeks.
  • Began working with Claims Capability Lead to begin their leveraging for Claims Capability.
  • FINANCIALS: Financial Forecast Accuracy: Variance of actual to forecast not to exceed targets; Developed and managed our Capability’s financial process while mentoring other capability managers on financialsforecasting, variances, reporting, expenses, bill rates…
  • WFM (Work Force Management & Labor Demand): Manage WFM processes while filling positions where needed- hiring, terminations, staffing activities.
  • MENTORSHIP: Developed/Implemented mentorship programs for Pharmacy and Drug Rebate.
  • Develop Financial Training for Leaders- which includes: utilize and add COMPASS courses to University of Healthcare, security access needed, create training materials on outlooking and provide templates, overall monthly financial processes, financial reports used, troubleshoot variances, variance explanations, etc...

Healthcare vHub Claims Manager

Gainwell Enterprises
01.2009 - 04.2011
  • Managed multiple Medicaid products and teams across multiple states and implementations focusing on team member’s support HC Claims subsystem.
  • Provided direction and implemented new programs and tools to drive change in Healthcare development and delivery organization of 6,000+ employees.
  • Focus on: 1) Financials (Financial Team Lead)- developed/designed the financial process for the HC Leveraged Organization(multiple subsystems) while working with HP’s Financial Analysts, trained all team leaders and capability managers on the organization’s financial process, consolidating all financial data for all Claims teams/leaders making sure it was accurate and met targets; 2) Workforce Management(WFM Team Lead); 3)Mentorship- developed mentorship programs and audit programs that were considered the benchmark mentorship standard for our entire HC organization.
  • RESOURCE MANAGEMENT: Coach/Mentor/Provide direction for direct reports (team approx of 33 resources).
  • FINANCIAL TEAM LEAD- Monitor/Manage Financials:Developed and managed our Claims, Conversion/Reference, and Managed Care/Recipient/Eligibility Functional Area team’s financial process-forecasting, variances, reporting, expenses, bill rates…
  • Financial trainer/lead for our capability managers(CMs). Worked with (financial analyst) to help create the organization’s financial process and train the managers.
  • Mentored the CMs so that team deliverables were done on-time and accurately.
  • WFM TEAM LEAD (Work Force Management & Labor Optimization): Work with each team lead (6 Functional Area leaders) having them follow monthly WFM processes (bench report, WFM templates, filling unfilled needs, etc...); Review each task listed for completion for entire team and explain the WFM templates and how will plan to fill any needs- hiring, terminations, staffing activities.
  • MENTORSHIP LEAD- Mentorship: Developed mentorship programs for multiple functional areas.
  • Developed audit program for all our functional area mentorship programs within Leveraged Healthcare Organization.
  • Implemented/ Managed our Healthcare Claims, Conversion/Reference, and Managed Care/Recipient/Eligibility Mentorship programs.

Senior Technical Lead for Healthcare Oklahoma Account / Subject-Matter Expert/Developer

Gainwell Enterprises
03.2008 - 01.2009
  • Provide technical leadership to a team of 12 that support the Oklahoma Healthcare Account; Mentor/coach team members.
  • Business Analyst Role: Define requirements for needed changes and obtain approval.
  • Interface with customer on business items.
  • Developer Role: Develop technical designs for needed changes and obtain approval.
  • Produce new code or modify existing code for needed changes and obtain approval.
  • Follow software life cycle and expected processes for customer for needed changes.
  • Test changes and provide support to client during their testing phase.
  • Batch and web development.

Applied Specialist Developer / Subject-Matter Expert

Gainwell Enterprises
11.2000 - 03.2008
  • Company Overview: Global Engineering System (GES) & Advanced Test Development
  • Provide the customer with daily support and services.
  • Determine funding for Change Request investigation.
  • Participate in reviews with the customer to discuss assessment of Change Requests (CR).
  • Provide the customer with a cost estimate for implementing a proposed solution to address a Change Request.
  • Ensure that customer signature is obtained, when necessary, on the Change Request Report and forwards the form to the Project Manager.
  • Obtain funding approval and document as indicated in the project’s standards.
  • Define requirements for needed changes; Develop Tech designs and write CRs.
  • Develop and communicate all testing plans; Define and coordinate testing standards; Coordinate development of test cases and test data for all tests, excluding unit tests; Coordinate and communicate the review of all tests, excluding unit tests.
  • System support.
  • Tracked project progress and compliance with Industry procedures.
  • Developed programming engines for global programming sites and support.
  • Interfaced with customer on business items.
  • Traveled to global sites for manufacturing build preparation and implementation.
  • Analyzed old/new environments & datamodels for datamigrations.
  • Analyzed, designed, developed, tested utilities for a datamigration and/or datamanipulation project.
  • Designed and Implemented data migration project plans.
  • Provide data SME support and help mentor team members on the data layout in the ORACLE tables & how the tables built structure in the Global Engineering System.
  • Developed & executed data migration utilities that were written in PERL and C, but executed via UNIX scripts on different UNIX environments and instances.
  • Global Engineering System (GES) & Advanced Test Development

Project Leader / Information Analyst for multiple mainframe systems

Gainwell Enterprises
03.1998 - 11.2000
  • Developed, supported, and maintained applications and batch jobs for the mainframe environment.
  • Performed closedown of applications and communication with affected groups; risk tracking.
  • Developed Disaster Recovery Plans.
  • Final approver for all modifications for the CMM archive system.
  • Mentored team members.
  • Created metric reports.

Information Analyst for Data Security Systems

Gainwell Enterprises
07.1997 - 03.1998
  • Processed requests for security access to multiple systems and environments.
  • Performed analysis of secured data.

Business Consultant for small businesses

Alpha Computers
01.1995 - 01.1996
  • Gathered customers’ requirements.
  • Purchased product and hardware for requirements.
  • Designed, constructed, and implemented systems.
  • Maintained and supported systems.
  • Consultant on new systems and also on accounting software for customer.

System Engineer, Novell Network Supervisor

Dynamic Corporation
06.1994 - 01.1995
  • Purchased hardware and software.
  • Implemented the Novell Network for the company.
  • Set up and maintained all systems on the network.
  • Maintained all computerized welders on manufacturing line.

Education

Bachelor Science - Computer Hardware Technology, Electronics Technology

Indiana State University
Terre Haute, IN
01.1994

M.B.A -

Keller Graduate School of Management

Object Orient Design - C++ Pgm Design

IUK
Kokomo, IN
01.1999

Skills

  • Workforce Planning
  • Workforce Management
  • Process Improvement
  • Process and Data Governance
  • IT Management
  • Strategic/Tactical Planning
  • QA Management
  • Staffing Management
  • Organizational Change Management
  • Leadership & Team Building
  • Release Management
  • Change Management
  • Financials
  • Anaplan
  • SAP
  • Software Developer
  • Technical
  • C
  • Shell Scripting
  • VI
  • ASP
  • Virtual CAN Interface
  • DBX
  • XML
  • SQL
  • PERL
  • NET
  • MS Visual Basic
  • MS Visual C
  • MS Access
  • CICS
  • HTML
  • Java
  • Java Script
  • JCL
  • TSO
  • ClearQuest
  • Oracle
  • MS SQL Server
  • DB2
  • Unix
  • Windows
  • Mainframe

Certification

  • EDS Systems Engineer Development Program, 1997
  • EDS Leadership training, 2008

Biography

Top performing Director supporting health and human services programs including: Workforce Planning & Mgmt (WFP&M), Operations, QA Manager/Release-Change Manager, HR Manager, Staffing, IT/Application Development Business Relationship Manager. Bringing over 30+yrs of quality, technical, programming, leadership experience, streamline processes/tools, and align/leverage knowledge across business to maximize operating efficiencies. Tech-savvy Director with a passion to drive transformational change to deliver improved performance and processes. Exceptional at strategic thinking with ability to overcome barriers. Expert at analyzing, troubleshooting, and problem resolution. Always willing to learn new areas, products, processes, and services.

Hobbies and Interests

  • 2nd Degree Black Belt in Tae Kwon Do, Karate Do, and Weapons(Nunchucks & BoStaff)
  • World Champion- in Jamaica Nationals for the US Martial Arts Team
  • Paymaster for the Marine Corps League, Michael Walters Memorial Detachment#1411

Timeline

Workforce Planning & Management Director

Gainwell Enterprises
06.2024 - Current

Finance Value Creation Senior Manager; LDSM(Labor Demand Supply Mgmt) Business Process Owner

Gainwell Enterprises
09.2023 - 06.2024

IT SAP ERP Commercial Apps Manager & Delivery BPO(business Process Owner) for SAP Implementation

Gainwell Enterprises
10.2021 - 09.2023

Healthcare Staffing BMO Manager & Delivery BPO(business process owner) for SAP Implementation

Gainwell Enterprises
03.2019 - 10.2021

Healthcare Delivery Manager/Staffing Manager

Gainwell Enterprises
01.2018 - 03.2019

QA- Quality Assurance Manager / Release-Change Manager

Conduent / Xerox
07.2014 - 01.2018

Healthcare Applications Delivery Resource Manager

Gainwell Enterprises
07.2012 - 06.2014

Healthcare Pharmacy/Drug Rebate Capability Manager

Gainwell Enterprises
04.2011 - 06.2012

Healthcare vHub Claims Manager

Gainwell Enterprises
01.2009 - 04.2011

Senior Technical Lead for Healthcare Oklahoma Account / Subject-Matter Expert/Developer

Gainwell Enterprises
03.2008 - 01.2009

Applied Specialist Developer / Subject-Matter Expert

Gainwell Enterprises
11.2000 - 03.2008

Project Leader / Information Analyst for multiple mainframe systems

Gainwell Enterprises
03.1998 - 11.2000

Information Analyst for Data Security Systems

Gainwell Enterprises
07.1997 - 03.1998

Business Consultant for small businesses

Alpha Computers
01.1995 - 01.1996

System Engineer, Novell Network Supervisor

Dynamic Corporation
06.1994 - 01.1995

Bachelor Science - Computer Hardware Technology, Electronics Technology

Indiana State University

M.B.A -

Keller Graduate School of Management

Object Orient Design - C++ Pgm Design

IUK

Similar Profiles

CREATE PROFILE
Shawn Harrison