Shawn Hart

• Diagnosed and resolved mechanical issues on-site to ensure optimal equipment performance.
• Conducted routine maintenance and inspections to extend equipment lifespan and reliability.
• Collaborated with clients to provide training on proper equipment usage and safety protocols.
• Implemented process improvements that enhanced service efficiency and customer satisfaction.
• Led troubleshooting efforts for complex technical problems, minimizing downtime for clients.
• Managed inventory of replacement parts, ensuring availability for timely repairs and maintenance tasks.
• Developed comprehensive service reports outlining findings, actions taken, and recommendations for future care.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
• Specialized on Ricoh, and Xerox Production equipment
• Specialized on Fiery Digital front end hardware support.

Advanced to field Service Technician level three.

Eventually graduated to Production Field service support, specializing in the Versant, and Iridese Xerox machines.

Entry into the Field Service Technician Role.