Shawn Hawley

DiggyPOD, Inc,

08.2004 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Boosted employee retention by fostering positive work environment.
Responsible for recruiting, hiring and training of team members.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.