Shawn Hernandez
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Tire Technician
McWhorter's
06.2024 - 09.2024
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Used shop machinery to balance tires and align vehicles for optimal performance.
Automotive Window Tinter
Shadow Tinting
02.2021 - 04.2024
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Discussed tint and accessories options.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Wrote tickets, updated accounts and closed out work orders.
- Accepted and processed payments for services.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Documented all service records and customer information to foster accuracy.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Maintained inventory of automotive tools and installation materials.
- Paid attention to detail while completing assignments.
Automotive Window Tinter
Cavender Auto Group
08.2019 - 02.2021
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Met or exceeded company-defined quality and production goals.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Paid attention to detail while completing assignments.
- Maintained inventory of automotive tools and installation materials.
Account Manager
VXI Global Solutions - Lubbock
09.2018 - 08.2019
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
Tire Technician
McWhorter's Truck Center
08.2017 - 08.2018
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Identified problems and replaced worn tires on variety of vehicles.
- Replaced inner tubes and repaired side walls when warranted.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
- Utilized specialized tools and equipment to safely remove and install tires.
- Installed tire chains for winter driving conditions.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Inspected and maintained equipment to limit operational disruptions.
Merchandise Manager
Lonelytone Records
05.2012 - 09.2017
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Negotiated pricing with vendors to achieve maximum profitability.
- Reviewed customer feedback to identify trends and improve product selection.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Negotiated pricing and terms with vendors to secure best value for company.
- Completed monthly profit and loss performance reports.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Assessed areas of service concern and developed improvement plans.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Education
High School Diploma -
Central High School
San Angelo, TX05.2012
Skills
- Safety Procedures
- Customer Consultation
- Documentation skills
- Project Estimation
- Time Management
- Professionalism
- Workshop Organization
- Project Management
- Customer Service
- Inventory Control
- Market Analysis
- Product pricing
Timeline
Tire Technician
McWhorter's
06.2024 - 09.2024
Automotive Window Tinter
Shadow Tinting
02.2021 - 04.2024
Automotive Window Tinter
Cavender Auto Group
08.2019 - 02.2021
Account Manager
VXI Global Solutions - Lubbock
09.2018 - 08.2019
Tire Technician
McWhorter's Truck Center
08.2017 - 08.2018
Merchandise Manager
Lonelytone Records
05.2012 - 09.2017
High School Diploma -
Central High School
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