Shawn Heyward
Dover,Delaware
Summary
Forward-thinking Operations specialist, bringing 25+ years of expertise in organizational stability in the administrative and human resources sectors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in the Microsoft Office suite and Workday.
Overview
32
32
years of professional experience
Work History
On-Site Supervisor
Adecco
02.2024 - Current
- Onsites Supervisor for Adecco located at the client facility: managing the day-to-day responsibilities with associates: timeclocks, timesheets, problem solving, employee counseling/engagements, New Hire Orientation, recruitment, hiring, terminating, scheduling interview invites to panel, sending interview confirmations email to associates, client engagement with the management staff, conducts floor & safety walks, maintaining associates data/profile information in both the clients system and adecco system
- Tracking associates absences, request time off, counseling, etc...
- Works on site; promotes and supports communication with the client with the day-to-day operations with the client needs and Adecco associates
- Ensures reports and administrative tasks are completed daily
Management Analyst II
Goodwill/State of Delaware – DHSS – DSS
02.2020 - 02.2024
- Quality Assurance – review state benefit systems to verify cases for possible fraud, ensuring that case members provide proper identification.
Office Manager to the Chief of Administration, RMS Administrator, SMP Coordinator
State of Delaware – DHSS – DSS
02.2020 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Delegated duties and responsibilities to support staff
- Payroll approver; lead to maintaining COOP Disaster plan for the Chief of Administration
- Responsible for pulling data, submission of federal reports, and applying for grants
- Responsible for maintaining and giving staff access and authority in systems such as grants solutions and grants.gov.
- Prepared and scheduled interviews, prepared HR interview packets once candidates are selected.
- Analyzes and makes recommendations regarding operating practices and procedures to include personnel, workflow, cost reduction recordkeeping, performance standards, equipment, and supply utilization, to ensure smooth and efficient office operation
- Implements new and revised procedures.
- Supervises, directly or through subordinate lead personnel, the agencies support staff; interviews job applicants and makes hiring recommendations; trains new employees; plans, assigns, and evaluates the work of subordinates; counsels and disciplines subordinate employees.
- Direct support services which include most of the following: fleet management, forms/records management, facilities management, inventory management, contracting and purchasing, and equipment maintenance
- May act as principal assistant to the Chief in a variety of operational areas which may include: disseminating directives, preparing required reports, assisting in budget preparation and development by maintaining records and/or compiling data; performing special projects studies including needs assessments; obtaining, organizing and drafting administrative material for public information or office use; acting as liaison with vendors, state/federal representatives, the public, etc.
Employability Specialist Career Coach
Eastside Career Development Center
05.2021 - 02.2022
- Connected with prospective businesses to build and nurture impactful working relationships with employers to open-up employment opportunities and externship placements for the learners.
- Conducted Soft Skills Session – Created the Softs Skills program.
- Assisted Learners with finding jobs.
- Worked on resumes, giving tips for cover letters and interview points.
- Outreached to prospective employers for learners to bridge relationships.
- Established working relationships with learners to understand their skills-set.
- Scheduled meetings with learners to discuss career options/goals.
- Completed check-in calls/emailed employment communications to learners.
- Maintained the integrity of all learner information, including electronic, hard copy and files.
- Created and updated learner case notes for reports.
- Attended meetings.
- Created job support plans and conducted mock interview sessions.
Early Intervention Administrative Specialist I
State of Delaware – DSCYF
04.2017 - 01.2020
- Provided support to 54 Family Crisis Therapist (FCT) and Administrative Staff
- E-Star timekeeper system for the FCT’s payroll; log and file paper timesheets, keep track of all leave balances on a tracker.
- Participated in the hiring process – responsible for retrieving the resumes, scheduling interviews, and processing the paperwork for HR submissions.
- Kept inventory of supplies, filled supply orders for the FCT’s, ordered business cards.
- Maintained FCT’s rosters.
- Assisted Supervisors with various projects (Summer programs, FCT meetings, etc.)
- Maintained the Early Intervention conference calendar.
- Scheduled FCT meetings and trainings at outside venues/and locations.
- Provided back up support to the ASIII (requisitions, HR & Personnel matters, etc.)
- Maintained COOP Book (employee emergency contact)
- Maintained FCT employee files.
- Maintained and updated FCT and Supervisor manuals
Office Manager
J&J Staffing @ Community Presbyterian Church
01.2012 - 03.2017
- Responsible for all administrative tasks for the church
- Duties include but not limited to:
- Annual Reports, ordered supplies, aided various church members and board members with special projects, completed the weekly church bulletin, quarterly newsletters, special programs for events at the church and create flyers for the events.
- Liaison for community outreach program, church equipment, and for funeral homes and families.
- Responsible for coordinating special training that church members are required to have.
- Reports directly to the Pastor of the church and assisted him with various projects and tasks when needed.
- Maintained various data worksheets and rosters.
Administrative Assistant
Keane Staffing @ PSEG
06.2006 - 09.2009
- Provided all administrative support to the IT department staff of 50+ including faxing, filing, and typing.
- Reconciled purchase cards statement (created summary sheets of explanation of purchases for Headquarters)
- Maintained department phone listing.
- Responsible for all Security Clearance In Processing & Out Processing for IT personnel PSEG & Contractors
- Responsible for ensuring all new IT employees receive LAN access, VPN access if needed and when the employees are Out processing the LAN & VPN access are terminated and all materials/equipment are returned.
- Responsible for submitting contractors time to their agency/vendor and maintaining their time for auditing purposes.
- Created and submitted the contractors weekly report to all concerned parties.
- Communicated with vendors regarding projects to ensure that service entries are managed and maintained accurately for billing.
- Light work in SAP regarding projects for billing hours for the service entries at the end of the month
- Maintained loaner routers & projectors to clients.
- Maintained various databases my team.
- Assisted the managers with monitoring the unavailability reports regarding attendance for their Associates.
- Ordered, maintained, and inventoried all office supplies (also kitchen supplies)
- Maintained department calendar, scheduled meetings.
- Managed Associates attendance i.e., illness, vacation & training by way on the dept calendar
- Maintained Associates expense reports.
- Responsible for scheduling Associates training for their development and career advancement
- Responsible for pager distribution for all staff located on the Island (program pagers, communicate w/Skytel regarding acct)
- Responsible for tickets regarding pager requests and Help Desk tickets concerning defective pagers.
- Maintained pager inventory.
Administrative Assistant/Officer Manager
Walker International Transportation, LLC
01.2005 - 06.2006
- Hiring Liaison for Delaware office for the corporate office (Prepared and forwarded all new hire paperwork to the Corporate Office)
- Provided all administrative support to Walker Facility staff of 200+ including faxing, filing, and typing, performed duties of a receptionist (answering the main switch board phone), also including meeting, and greeting all visitors.
- Dispatched incoming calls to proper destinations (switchboard phone)
- Updated Operations Staffing Database
- Updated Operations Safety Notification & Boards
- Ordered, maintained, and inventoried all office, warehouse, and janitorial supplies.
- Liaison for equipment/machinery repair
- Maintained attendance and lateness reports.
- Maintained purchase order books.
- Prepared mangers expense reports
- Managed company “callouts” for all shifts (24x7 operation)
- Tracked employee probationary time to ensure that they would receive company benefits.
- Prepared company’s payroll to send to Headquarters for input into the payroll system.
Clerical Associate Level-3
City of New York/Department of Environmental Protection
03.2003 - 01.2005
- Typed and completed customer complaint tickets for the City of New York’s sewer and maintenance department.
- Filed, answered phones, dispatched, logged catch basins and manholes that were inspected and serviced.
- Dispatcher – Dispatched laborers to various jobs due to emergent situations
Clerical Associate Level -4
Department of Education/Emergency Information Center
01.1999 - 03.2003
- Logged all emergency and non-emergency incidents that occurred within school facilities or areas concerning students and staff members.
- Heavy phone contact with Superintendents, Principals and their designees concerning incidents.
- Office timekeeper filed and purged incident reports and edited reports for the Director during her absence.
Executive Assistant to the Director of the Command & Control Center/School Safety Officer
City of New York/Division of School Safety
01.1998 - 01.1999
- Assisted the Director with special projects and her daily duties.
- Would run staff meetings in the absence of the Director.
- Assisted the supervisors of the Command & Control Center with various tasks and projects.
- Acted as Supervisor for the Command & Control Center in the absence of Supervisors during vacation, illness, or emergencies.
- Supervised weapons detection operations Liaison to Commanding Inspectors regarding daily check ins with the Director.
- Typed, filed, scheduled meetings, and maintained a daily calendar for special projects that were due by the Supervisors and the Director
- Heavy phone contact with the Director of School Safety and his Executive Staff and the Chancellor’s Executive Staff
School Safety Officer
City of New York /Division of School Safety
09.1997 - 01.1998
- Notification Unit
- Emergency Notification via paging system; kept the Executive Staff abreast of emergency incidents that occurred in the field.
- Heavy phone contact with numerous hospitals regarding injured students and staff
- Communicated with the Chancellor’s Executive Staff of the Public Affairs Department as well as other Division heads regarding emergency incidents.
- During crucial times assisted the radio dispatcher (dispatching) and logging incidents reports for the call takers
School Safety Officer/Secretary
City of New York /Division of School Safety
02.1997 - 09.1997
- Handled all office duties; daily attendance, overtime assignments, time sheets, payroll complaints, check distribution, maintained records of vacation and sick time.
- Handled leaves (maternity, sick & personal)
- Prepared C-2 documents for injured and assaulted officers
- Prepared various rosters, typed correspondence, assisted with the preparations of hearings, handled the flow of incoming operations reports.
- Logged and tagged confiscated weapons & beepers and prepared them for Superintendent hearings.
School Safety Officer/Secretary
City of New York /Division of School Safety
01.1993 - 04.1994
- Utilized scanning equipment to ensure a safe & secure environment for students, staff, visitors, and my fellow officers.
- Patrolled Board of Education facilities and perimeters
- Involved with peer mediation situations, diffused hostile situations between students
- Worked at special education (disabled) school sites; worked and interacted with special needs students.
Education
Bachelor of Science Degree in Organizational Dynamics and a Minor in Human Resource Management -
Wilmington University
05.2019
Business Administration / Liberal Arts -
Borough Manhattan Community College
Edward R. Murrow High School
Six Month Administrative Assistant Certificate Program -
Katharine Gibbs School
Skills
- Microsoft Office Suite, E-Star time keeping program and job-related software, Systems: GrantSolutions, Grantsgov, RMSplus system, and Assist Worker Web/DIS/Onbase (Social Service systems), Workday, Bullhorn
- Scheduling Coordination
- Disaster Recovery Planning
- Program Evaluation
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Organizational Skills
- Active Listening
- Multitasking Abilities
- Self Motivation
- Project Planning
References
Furnished upon request
Timeline
On-Site Supervisor
Adecco
02.2024 - Current
Employability Specialist Career Coach
Eastside Career Development Center
05.2021 - 02.2022
Management Analyst II
Goodwill/State of Delaware – DHSS – DSS
02.2020 - 02.2024
Office Manager to the Chief of Administration, RMS Administrator, SMP Coordinator
State of Delaware – DHSS – DSS
02.2020 - 02.2024
Early Intervention Administrative Specialist I
State of Delaware – DSCYF
04.2017 - 01.2020
Office Manager
J&J Staffing @ Community Presbyterian Church
01.2012 - 03.2017
Administrative Assistant
Keane Staffing @ PSEG
06.2006 - 09.2009
Administrative Assistant/Officer Manager
Walker International Transportation, LLC
01.2005 - 06.2006
Clerical Associate Level-3
City of New York/Department of Environmental Protection
03.2003 - 01.2005
Clerical Associate Level -4
Department of Education/Emergency Information Center
01.1999 - 03.2003
Executive Assistant to the Director of the Command & Control Center/School Safety Officer
City of New York/Division of School Safety
01.1998 - 01.1999
School Safety Officer
City of New York /Division of School Safety
09.1997 - 01.1998
School Safety Officer/Secretary
City of New York /Division of School Safety
02.1997 - 09.1997
School Safety Officer/Secretary
City of New York /Division of School Safety
01.1993 - 04.1994
Bachelor of Science Degree in Organizational Dynamics and a Minor in Human Resource Management -
Wilmington University
Business Administration / Liberal Arts -
Borough Manhattan Community College
Edward R. Murrow High School
Six Month Administrative Assistant Certificate Program -
Katharine Gibbs School
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