Shawn Hines
Lancaster,CA
Summary
Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
2
2
years of professional experience
Work History
Medical Support Assistant
GLA VAMC
01.2022 - Current
- Experience with CPRS and VISTA exceeding standards and training other staff in these areas
- Schedule, cancel, and re-schedule patient appointments and/or consults
- Schedule pre-screening appointments and patients for admission to unit
- Ensure eligibility for each patient screened
- Verify and update patient demographics and insurance information
- Perform eligibility, co-pay, and pre-authorization requirements for specific coverage
- Process emergency and non-emergency transfers to other VA facilities or private hospitals
- Effective communication using advanced knowledge of medical terminology and utilize appropriate medical reference material as needed
- Ensure encounter forms are completed in order to obtain appropriate workload credit
- Assist providers with completing appropriate documents and forms
- Executed all Admission, Discharge, Transfer patient movements accurately and in a timely manner
- Communicate with VA AND non-VA medical facilities, coordinating inpatient and outpatient appointments/care
- Facilitate and/or process secure messaging with patients and team
- Develop and manage a tracking system for follow-up care such as consults and tests
- Able to perform receptionist duties, customer service and other duties assigned
- Participate in team huddles/meetings to manage/plan patient care Maintain and track projects and/or documents
- Type variety of documents
- Prepare reports in various formats and present data to different levels of the organization
- Set priorities and organize work to meet deadlines
- Organize work, set priorities, and delegate tasks and/or responsibilities to meet deadlines
- Ensure compliance with established processes, policies, and regulations
- Review and monitor data ensuring all reports are accurate and complete
- Follow-up on pending issues; understanding the impact of incomplete work and reports
- Utilize several types of software to accomplish a variety of office needs
- Serve as a resource to the Chief, Department Manager, and Administrative Officer in troubleshooting project related issues
- Monitor policies and procedures associated with clinic operation and activities affecting patient flow, patient care, and the revenue process to be a resource and reference for related issues; while providing guidance to staff that includes changes in policies/procedures
- Resolves day to day conflicts by acting as a liaison between MSA and staff
- Plan and arrange meetings, conferences and other gatherings requiring scheduling and logistical arrangements
- Manage supply ordering and distribution
- Receive incoming packages/mail and distribute to appropriate parties
- Plan, organize, and coordinate work involving situations with multiple diverse demands
- Answer incoming calls and greet visitors/patients to determine nature of business/appointment
- Respond to inquiries relative to Community Living Center (CLC) administrative policies and procedures
- Interpret and communicate VHA Directive requirements
- Input patient travel vouchers for processing
- Provide training and/or staff development
- Orient and provide on the job training (OJT) for new and current employees, ensuring all training requirements are met
- Employee is aware that at this grade is closely supervised and competency with progressively complex tasks being monitored by supervisor
- The employee at this grade level is serving in a career development position.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Monitored and logged daily server tasks and reports.
- Supported team needs with research and problem-solving abilities.
Education
Information technology Essentials Cert. -
DeVry University
01.2023 -
Associate of Applied Science - undefined
DeVry University
01.2023 -
Cyber Security -
DeVry University
Downers Grove, IL 05.2001 -
Skills
Microsoft Office Suite proficiency
Patient Communication
Patient Scheduling
Detail Oriented
Hardware installation competence
IT support experience
Strong Communication Skills
Customer Support
System Troubleshooting
Equipment Repair
Critical Thinking
Timeline
Information technology Essentials Cert. -
DeVry University
01.2023 -
Associate of Applied Science - undefined
DeVry University
01.2023 -
Medical Support Assistant
GLA VAMC
01.2022 - Current
Cyber Security -
DeVry University
05.2001 -