Shawn Hines

Medical Support Assistant

GLA VAMC

01.2022 - Current

Experience with CPRS and VISTA exceeding standards and training other staff in these areas
Schedule, cancel, and re-schedule patient appointments and/or consults
Schedule pre-screening appointments and patients for admission to unit
Ensure eligibility for each patient screened
Verify and update patient demographics and insurance information
Perform eligibility, co-pay, and pre-authorization requirements for specific coverage
Process emergency and non-emergency transfers to other VA facilities or private hospitals
Effective communication using advanced knowledge of medical terminology and utilize appropriate medical reference material as needed
Ensure encounter forms are completed in order to obtain appropriate workload credit
Assist providers with completing appropriate documents and forms
Executed all Admission, Discharge, Transfer patient movements accurately and in a timely manner
Communicate with VA AND non-VA medical facilities, coordinating inpatient and outpatient appointments/care
Facilitate and/or process secure messaging with patients and team
Develop and manage a tracking system for follow-up care such as consults and tests
Able to perform receptionist duties, customer service and other duties assigned
Participate in team huddles/meetings to manage/plan patient care Maintain and track projects and/or documents
Type variety of documents
Prepare reports in various formats and present data to different levels of the organization
Set priorities and organize work to meet deadlines
Organize work, set priorities, and delegate tasks and/or responsibilities to meet deadlines
Ensure compliance with established processes, policies, and regulations
Review and monitor data ensuring all reports are accurate and complete
Follow-up on pending issues; understanding the impact of incomplete work and reports
Utilize several types of software to accomplish a variety of office needs
Serve as a resource to the Chief, Department Manager, and Administrative Officer in troubleshooting project related issues
Monitor policies and procedures associated with clinic operation and activities affecting patient flow, patient care, and the revenue process to be a resource and reference for related issues; while providing guidance to staff that includes changes in policies/procedures
Resolves day to day conflicts by acting as a liaison between MSA and staff
Plan and arrange meetings, conferences and other gatherings requiring scheduling and logistical arrangements
Manage supply ordering and distribution
Receive incoming packages/mail and distribute to appropriate parties
Plan, organize, and coordinate work involving situations with multiple diverse demands
Answer incoming calls and greet visitors/patients to determine nature of business/appointment
Respond to inquiries relative to Community Living Center (CLC) administrative policies and procedures
Interpret and communicate VHA Directive requirements
Input patient travel vouchers for processing
Provide training and/or staff development
Orient and provide on the job training (OJT) for new and current employees, ensuring all training requirements are met
Employee is aware that at this grade is closely supervised and competency with progressively complex tasks being monitored by supervisor
The employee at this grade level is serving in a career development position.
Streamlined workflow processes by automating repetitive tasks using scripting tools.
Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
Monitored and logged daily server tasks and reports.
Supported team needs with research and problem-solving abilities.

Summary

Overview

Work History

Medical Support Assistant

Education

Information technology Essentials Cert. -

Associate of Applied Science - undefined

Cyber Security -

Skills

Timeline

Information technology Essentials Cert. -

Associate of Applied Science - undefined

Medical Support Assistant

Cyber Security -

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