Shawn Hoekstra
San Jose,CA
Summary
Highly experienced and accomplished Sales Engineer with 30 years of successful pre-sales engineering and design. Proven history of working in tandem with sales teams to increase sales revenues and attain quotas. Excellent communication and negotiation skills coupled with deep technical acumen to drive sales to achieve company goals. Excellent customer relations aptitude and relationship building skills to build rapport, facilitate and maintain support with key members within an organization. Proficient in learning product offerings to recognize and solve problems in evaluating alternative solutions for the customer's environment.
Overview
1
1
Certification
Work History
Strategic Sales Engineer
Windstream Communications, Inc.
San Jose, CA
2023 - Current
- Analyzed customer requirements to determine project scope and objectives adding 50% increased revenue to the average sale.
- Conceptualized and developed solutions using simulations or modeling to support expansions and change.
- Determined design criteria and specifications.
- Formulated plans using detailed drawings.
Sales Engineer Global Accounts
Lumen Technologies
San Jose, CA
2020 - 2023
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Added new technologies to customer designs increasing revenues up to 80% in sales.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
Sales Engineer
8x8 Inc.
San Jose, CA
2018 - 2019
- Assisting Sales Executives and Account Managers with customer sales and helping them to attain over 100% of their quotas.
- Assisting sales executives in the field and remotely with customer needs discovery.
- Designing customer networks Layers 1-7 from the carrier to the desktop.
- Assisting sales executives in the field and remotely with customer presentations.
Sales Engineer
Reaction Communications
Pleasanton, CA
2012 - 2017
- Assist sales executives in the field and via web with customer sales and helping them attain their quotas with 65% closing ratio.
- Put together proposals for hardware, software and carrier solutions.
- Help sales executives design customer solutions and further their technical knowledge.
- Train sales executives on network design options for both carrier and hardware solutions giving them a better understanding of the industry.
Business Development Manager
PAETEC Communications
Walnut Creek, CA
2009 - 2011
- Supported 2 independent sales teams in the field helping them generate elevated customer sales.
- Developed relationships between our company and new vendors gaining a larger market presents.
- Introduced our sales teams to outside vendors increasing overall revenue for our respective organizations.
- Hosted multiple vendor and customer training seminars promoting our company's portfolio and vision.
Sales Manager
Reliance Communications
San Jose, CA
2007 - 2009
- Managed and mentored a 7 person sales team growing annual profits.
- Assisted sales executives in the field with customers increasing company sales.
- Helped sales executives design client solutions and communicating them to the customer.
- Trained sales executives on network design options for both carrier and hardware solutions to address market trends.
Account Executive / Sales Manager
Stars & Stripes Telecom
San Jose, CA
1994 - 2007
- Sold hardware, software and carrier services to customers in the field addressing their business needs.
- Attained certifications on multiple phone system, voicemail, Call Center, IVR and VoIP platforms to ensure proper application solutions.
- Led an 8 person sales team in two locations doubling overall company sales.
Education
West Valley College
1989
Skills
- SASE
- Managed Services
- IoT
- UCaaS
- CCaaS
- SDWAN
- CDN
- SaaS
- IaaS
- PaaS
- Carrier Services
- Cellular Services
- Layer 2, 3 and 4 Network Design
Accomplishments
- 12 Presidents Clubs.
- 11 National Sales Awards with 6 manufacturers.
- 2 National Sales Awards with 2 sales training organizations.
- 1 National Sales Award with a national carrier.
- Attained 100% of quota and implementation for 15 years.
- Helped 5 different sales teams meet or exceed quotas.
- Designed, sold and implemented over 250 customers.
- Attained Top Company Certification Awards.
Certification
- Fortinet NSE 1
- Fortinet NSE 2
- Fortinet NSE 3
- CATO CNST
- CATO CCA
- CATO SSE360
- AWS CP
- Avaya APDS
- Avaya APSS
- Brocade BCNE
- Brocade BCNP
- CradlePoint CPCNA
- Palo Alto Networks ASE
- Meraki CMNA
- TalkDesk AC
- TalkDesk TSC
- Mitel MSP
- Mitel MiCCSE
- Mitel MiVB
- Broadview OSE
Timeline
Strategic Sales Engineer
Windstream Communications, Inc.
2023 - Current
Sales Engineer Global Accounts
Lumen Technologies
2020 - 2023
Sales Engineer
8x8 Inc.
2018 - 2019
Sales Engineer
Reaction Communications
2012 - 2017
Business Development Manager
PAETEC Communications
2009 - 2011
Sales Manager
Reliance Communications
2007 - 2009
Account Executive / Sales Manager
Stars & Stripes Telecom
1994 - 2007
West Valley College
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