Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Hoitt

Warwick

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs.



Overview

5
5
years of professional experience

Work History

Online Pickup Lead Clerk

Stop & Shop
08.2023 - Current
  • Facilitated a whole crew of workers
  • Making schedules for 10-15 associates.
  • Helped customers with any issues they may have had with their order.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable service to all online customer orders.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reviewed order data to verify transactions.
  • Strategically distributed tasks amongst staff and provided guidance to promote performance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items.


Online Pickup Full Time Clerk

Stop & Shop
04.2021 - 08.2023
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed order data to verify transactions,
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, and locate items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier/Service Desk

Stop & Shop
07.2019 - 04.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for tobacco and lottery sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

High School Diploma -

Pilgrim High School
Warwick, RI
06.2020

Skills

  • Customer Satisfaction
  • Verbal and Writing Communication
  • Cash Handling
  • Product and Service Sales
  • Personnel Leadership
  • Cash Register Operations
  • Customer Inquiries
  • Customer Interaction

Timeline

Online Pickup Lead Clerk

Stop & Shop
08.2023 - Current

Online Pickup Full Time Clerk

Stop & Shop
04.2021 - 08.2023

Cashier/Service Desk

Stop & Shop
07.2019 - 04.2021

High School Diploma -

Pilgrim High School

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Shawn Hoitt