Shawn Hoitt
Warwick
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs.
Overview
5
5
years of professional experience
Work History
Online Pickup Lead Clerk
Stop & Shop
2470 Warwick Ave Warwick, RI
08.2023 - Current
- Facilitated a whole crew of workers
- Making schedules for 10-15 associates.
- Helped customers with any issues they may have had with their order.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable service to all online customer orders.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions.
- Strategically distributed tasks amongst staff and provided guidance to promote performance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items.
Online Pickup Full Time Clerk
Stop & Shop
2470 Warwick Ave Warwick, RI
04.2021 - 08.2023
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed order data to verify transactions,
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, and locate items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier/Service Desk
Stop & Shop
575 Greenwich Ave Warwick, RI
07.2019 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for tobacco and lottery sales.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.2020
Skills
- Customer Satisfaction
- Verbal and Writing Communication
- Cash Handling
- Product and Service Sales
- Personnel Leadership
- Cash Register Operations
- Customer Inquiries
- Customer Interaction
Timeline
Online Pickup Lead Clerk
Stop & Shop
08.2023 - Current
Online Pickup Full Time Clerk
Stop & Shop
04.2021 - 08.2023
Cashier/Service Desk
Stop & Shop
07.2019 - 04.2021
High School Diploma -
Pilgrim High School