Shawn Hollenbeck
Mounds View,MN
Work Preference
Summary
Dynamic professional with a proven track record at Wendy's, excelling in inventory management and conflict resolution. Enhanced team performance and customer satisfaction through strategic training and leadership. Recognized for exceptional communication and multitasking abilities,Adept at fostering positive work environments and achieving organizational goals.
Professional with background in administrative support, known for high standards and results-driven approach. History of contributing to team success. Reliable and adaptable, Skilled in organization, communication, and multitasking.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Classified Assistent
Cub Foods
01.2019 - Current
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Improved organizational culture by planning and executing engaging team-building events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with team members to streamline inventory management processes.
- Managed 10 calls per day answering questions and helping customers.
Manager
McDonald's Restaurant
05.2017 - 04.2019
- Led daily operations to ensure efficient service and quality standards.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Ensured compliance with health regulations, maintaining high safety standards across all operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Trained and mentored staff on best practices for food safety and customer service.
- Oversaw daily operations to ensure efficient service and adherence to quality standards.
Manager in Charge
Wendys Fast Food
03.2008 - 01.2018
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to improve service quality and efficiency.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed customer feedback to enhance menu offerings and boost satisfaction ratings.
- Coordinated training programs focused on customer service excellence and operational standards.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
- Led initiatives to streamline processes, resulting in faster service times during high-demand periods.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Provided strong leadership to enhance team productivity and morale.
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed 10 team members
Education
High School Diploma -
Bluesky Online Charter School
Bloomington, MN01-2010
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Workload management
- Problem-solving
- Conflict resolution
- Task prioritization
- Decision-making
- Product and service sales
- Inventory management
- Multitasking
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Team building
- Supply restocking
- forklift certified
Accomplishments
- Achieved happy management through effectively helping with helping other team members or departments with delivery load.
- Supervised team of 3-7 members.
- Documented and resolved refund which led to happy customer.
Certification
- forklift certified, 6 years
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Classified Assistent
Cub Foods
01.2019 - Current
Manager
McDonald's Restaurant
05.2017 - 04.2019
Manager in Charge
Wendys Fast Food
03.2008 - 01.2018
High School Diploma -
Bluesky Online Charter School