Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shawn Holmes

Germantown,MD

Summary

Dedicated and results-oriented professional with 4 years of experience in project delivery, data analysis, and stakeholder management. Proven track record of transforming data into actionable insights to inform strategic decisions. Strong communicator with exceptional organizational skills and a demonstrated ability to collaborate cross-functionally. Passionate about enhancing user experiences and possessing robust leadership capabilities. Proficient in SQL with intermediate skills and a bachelor's degree.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Business Process Analyst

Uber Technologies Inc.
Chicago, IL
08.2019 - Current
  • Subject Matter Expertise: Established as the subject matter expert on payment policies and coding topics, providing guidance and expertise to the team.
  • Procedure Development: Developed streamlined procedures for the payment integrity library, leveraging knowledge of product benefits and invoice processing rules, resulting in a 25% reduction in processing time.
  • Collaborative Process Improvement: Collaborated with cross-functional stakeholders to create and implement new processes and reports for identifying overpayments, reducing overpayment errors by 12% within the first quarter.
  • Data-Driven Analysis: Utilized SQL queries to analyze billing data, leading to a 15% reduction in billing errors and a 10% increase in overall billing accuracy.
  • Dynamic Visualization: Designed and created dynamic Tableau dashboards for the finance team, enhancing billing trend visualization, increasing revenue opportunities by 20%, and reducing billing cycle time by 15%.
  • Efficiency Enhancement: Successfully implemented automated reporting processes, saving $100K annually, reducing manual labor by 30 hours per month, and improving reporting accuracy by 95% through the identification of inefficient billing practices.
  • Data Collaboration: Collaborated closely with Data Scientists and Analytics teams to provide business requirements and ensure data accuracy, contributing to the generation of actionable insights.
  • Forecast Accuracy: Led data inputs for brand forecasts and budgets, ensuring data accuracy and insights for more informed decision-making.
  • Billing Audit Tools: Developed tools to audit and track billing for Uber billing processes, enhancing accuracy and efficiency.
  • Cross-Functional Collaboration: Collaborated extensively with cross-functional teams to leverage analytics and data into actionable insights, fostering a culture of data-driven decision-making.
  • Independent Problem Solving: Applied strong problem-solving skills, accountability, and ownership to deliver results independently, ensuring timely and accurate billing processes.

Business Account Analyst

Kelly Services (BP Corporation)
Naperville, IL
06.2018 - 08.2019
  • Efficiently managed SAP data entries for sales, purchases, and stock moves across multiple business units, ensuring accuracy and timeliness.
  • Coordinated with cross-functional teams for smooth management of third-party truck supply deals, enhancing operational efficiency.
  • Led the month-end reconciliation process, achieving seamless collaboration between onshore and offshore teams.

Accounts Receivable Analyst

MultiPlan
Naperville, IL
11.2016 - 04.2018
  • Oversaw a diverse portfolio of 41 domestic and 2 international accounts, with receivables ranging from $2,500 to $8M.
  • Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice.
  • Conduct and lead client/BPO walkthrough calls to explain standard process and discuss any non-standards.
  • Streamlined client billing relationships at various levels, significantly improving the efficiency of medical, dental, vision, and pharmacy invoice processing.
  • Implemented strategic collection plans, effectively reducing the outstanding receivables by 25%.

Education

Bachelor of Arts - Accounting And Business Management

Governors State University
University Park, IL
08.2008

Skills

  • Data Analysis
  • Microsoft Excel and PowerPoint
  • Financial Analysis
  • Interpersonal Communication
  • Problem-Solving
  • Presentation Skills

Certification

  • Lean Six Sigma White Belt Certification 2023
  • Agile Project Management Pending
  • Google Data Analytics Pending
  • Tableau Visualization

Timeline

Sr. Business Process Analyst

Uber Technologies Inc.
08.2019 - Current

Business Account Analyst

Kelly Services (BP Corporation)
06.2018 - 08.2019

Accounts Receivable Analyst

MultiPlan
11.2016 - 04.2018

Bachelor of Arts - Accounting And Business Management

Governors State University

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Shawn Holmes