Shawn Holmes
Operations Management
Newport News,VA
Summary
Professional with a robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
30
30
years of professional experience
Work History
Director of Parking Services
Christopher Newport University
05.2021 - 08.2025
Driver License Office Manager
Colorado Department of Revenue
01.2021 - 01.2022
- Ensure compliance with Colorado Revised Statutes and Federal regulations as they relate to Driver’s License. Department policies, rules, and procedures in issuing Colorado documents to qualified applicants, with the primary goal of ensuring the integrity of all documents issued to Colorado residents.
- Adjust resources and personnel, as needed, for maximum effectiveness.
- Processes complicated or more difficult procedural applications.
- Transformed a “US Versus THEM” culture to a customer service-centered culture.
- First office to receive over 200 comment cards in 30 days with a 3.81 out of 4.00 service score.
- Headed the Department of Revenue Driver License statistic working group.
- Responsible for Performance Plan Year evaluations; Mid-Year and Final Performance Evaluations.
Transportation Operations Manager
Weld RE-4 School District
01.2019 - 01.2021
- Recruited, motivated, and supervised over 40 CDL student transportation drivers. Ensured compliance with Federal and State Statutes while transporting students safely to and from school.
- Administered all aspects of operations to ensure safe and efficient transportation of 3200 students daily.
- Supervised and trained large staff on current regulations to prepare drivers and meet state, federal, and district standards.
- Addressed and resolved public concerns to establish positive relationships in the community.
- Responsible for route changes, driver concerns, and record retention.
- Enforced and resolved student behavior concerns drivers, while partnering with parents to prevent future concerns.
- Overhauled the driver training program to efficiently train and test driver candidates, while converting to the new federal guidelines 2 years ahead of schedule.
- Partnered with the Director of Food Services to ensure students were fed during the COVID-19 pandemic by running established bus routes.
Operations Manager
Go Riteway
01.2018 - 01.2019
- Helped to establish and maintain new budgets, which were previously only utilized at the executive level. Built stronger relationships with the stakeholders who were previously taken for granted.
- Oversaw and provided leadership of the fleet, providing transportation for 3000 passengers daily
- Co-directed student disciplinary initiatives and emergency response planning for the safety of all passengers with stakeholders within district leadership.
- Tracked maintenance of all vehicles and managed daily and seasonal repairs and updates.
- Established bus routes for the school year.
- Relief dispatcher when office staff were required to drive routes.
Food Service Director-University of Wisconsin Whitewater
Aramark
01.2017 - 01.2018
- Oversaw high-quality operating standards serving three meals daily, seven days a week for 1700 students.
- Directed daily operations of multiple dining areas with annual revenue of over $1M.
- Analyzed production and implemented menu adjustments that lowered costs by 20%.
Operations Manager/Area Manager/Facilities Manager
Interstate Parking / Impark
01.2012 - 01.2017
- Managed daily operations of 35 locations to exceed annual revenue goals of $40M by 4%.
- Trained and supervised five area managers to analyze occupancy trends and pricing to grow profits.
- Produced budgets, forecasting, and variance reports for companies' parking structures.
- Facilitated, planned, and executed a parking structure TIBA equipment upgrade of $650,000 for garage automation, and $350,000 in exterior green energy lighting.
- Hired and trained staff to ensure customer satisfaction while saving $37,000 in the budget the first year.
- Negotiated service and technology contracts to maintain and improve facilities.
Education
Master of Business Administration -
Western Governors University
01.2019
Bachelor of Arts in Business Administration - undefined
Purdue University Global
01.2018
Skills
- Multi-unit management
- Operations management
- Employee development
- Staff management
- Budget management
- Business development
- Business administration
- Decision-making
- Issues resolution
- Customer service
- Process improvements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Parking Services
Christopher Newport University
05.2021 - 08.2025
Driver License Office Manager
Colorado Department of Revenue
01.2021 - 01.2022
Transportation Operations Manager
Weld RE-4 School District
01.2019 - 01.2021
Operations Manager
Go Riteway
01.2018 - 01.2019
Food Service Director-University of Wisconsin Whitewater
Aramark
01.2017 - 01.2018
Operations Manager/Area Manager/Facilities Manager
Interstate Parking / Impark
01.2012 - 01.2017
Bachelor of Arts in Business Administration - undefined
Purdue University Global
Master of Business Administration -
Western Governors University
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