Shawn Hood

• Followed safety precautions to avoid personal injury and provide safe work environment.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.

• Used clips and shears to complete various types of fades, shaves and cuts.
• Styled hair according to customer preferences.
• Answered incoming telephone calls and scheduled appointments for clients.
• Educated customers on products to maximize benefits.
• Completed full and partial shaves with clippers and standard and straight razors.
• Consulted with clients to assess personal style preferences and unique needs.
• Managed business customer service, responding to requests and concerns promptly.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Consistently received positive performance reviews from guests.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Distributed business cards outside of salon to generate new business.
• Oversaw all business operations and made strategic decisions.
• Completed in-home services for elderly clients unable to travel to salon.
• Sold and promoted hair care products and cosmetics, helping increase salon revenues by 3%.
• Maintained master calendar of appointments and employee shifts.
• Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
• Devised marketing and sales strategies to maximize business success.
• Used scissors, trimmers, clippers, razors and brushes on over 100% customers with 95% customer satisfaction rate.
• Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
• Recorded weekly supply and inventory needs and made regular orders worth $100 to $500
• Performed daily inventory counts and ordered all new supplies.
• Expanded client base by 20% through direct referral
• Increased annual revenue by 5% for 10 consecutive years through effective customer service and inventory management.

0351 anti-tank assaultman, Promoted to squad leader after 13 weeks. I took responsibility for my squads day to day task. I was promoted in rank do to the outstanding leadership qualities. I was given platoon honors at gradated.

• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Identified opportunities for growth within our company and collaborated with sales teams to reach sales goal.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with coaches and staff. As well as our sponsors.
• Coached employees and students in successful selling methods and encouraged sportsmen like conduct.
• Trained highly-qualified coaches by teaching best practices, by creating a coaches clinic.
• Organized promotional events and interacted with community to increase sign-ups of students.
• Held weekly meetings with VSA to identify techniques to overcome sales obstacles.