Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Hopkins

Brandon,MS

Summary

Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Pepi Foods
McComb, MS
08.2024 - Current
  • Developed strategies to optimize branch operations.
  • Coordinated customer service initiatives and staff training.
  • Monitored staff performance and provided feedback.
  • Resolved customer complaints in a timely manner.
  • Implemented new operational procedures to enhance customer experience.
  • Recruited, interviewed, and trained new employees as needed.
  • Reviewed customer account information for accuracy and completeness.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Managed branch files per recordkeeping and compliance requirements.
  • Coached staff on policies, procedures and performance strategies.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Disciplined employees to encourage compliance with company policies and procedures.

Pastor

Union Baptist Church
Brandon, MS
10.2023 - Current
  • Provided spiritual guidance and direction to church members.
  • Developed weekly sermons and delivered them during Sunday services.
  • Created discipleship programs for youth and adults.
  • Led Bible study classes and facilitated small group discussions.
  • Organized special events such as weddings, baptisms, funerals.
  • Mentored new pastors and provided pastoral care when needed.
  • Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
  • Conducted periodic reviews of church policies and procedures to ensure compliance with laws and regulations.
  • Recruited volunteers for various ministries within the church.
  • Met with individuals seeking counseling or advice on personal matters.
  • Established relationships with local businesses to benefit the congregation.
  • Developed long-term strategies for growth of the ministry.
  • Encouraged members to become actively involved in mission work.
  • Managed social media accounts for the purpose of promoting upcoming events or services.
  • Engaged in public speaking engagements at civic organizations or other churches.

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
Petal, MS
02.2020 - 08.2022
  • Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
  • Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
  • Analyzed customer feedback to identify opportunities for improvement in the customer experience.
  • Developed strong relationships with customers through active listening and problem solving techniques.
  • Communicated product features, benefits, pricing information to customers accurately and professionally.
  • Generated leads from existing accounts through cross-selling products or services.
  • Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
  • Responded quickly to critical situations that required immediate attention from management.
  • Provided proactive support by proactively reaching out to clients about their needs or concerns.
  • Followed up with clients regularly regarding their usage of our products and services.
  • Submitted orders by referring to price lists and product literature.

Route Driver

Brennan's Vendworks
Collins, MS
04.2018 - 02.2020
  • Delivered goods to customers in a timely and accurate manner.
  • Loaded trucks with necessary products prior to departure.
  • Inspected vehicles for mechanical items and safety issues before each trip.
  • Performed pre-trip inspections on assigned vehicle according to company policy.
  • Followed DOT regulations when driving commercial motor vehicles.
  • Provided excellent customer service by addressing any issues or concerns promptly.
  • Checked product quality to ensure it met customer standards.
  • Responded quickly to emergency situations while on the road.
  • Removed money, cleaned components and performed other scheduled vending machine services.
  • Checked inventory of machines, recorded sales figures and collected payments from customers.
  • Maintained cleanliness of vending machines and surrounding areas.
  • Provided exceptional customer service to ensure satisfaction.

Asset Protection Assistant Manager

Walmart
Ridgeland, MS
10.2013 - 04.2018
  • Assisted in developing and implementing Asset Protection programs, policies, and procedures.
  • Monitored store security systems to ensure proper functioning and compliance with company standards.
  • Conducted investigations into internal and external theft cases.
  • Investigated shoplifting incidents by reviewing surveillance footage and apprehending suspects when necessary.
  • Provided training to staff on the importance of Asset Protection processes and procedures.
  • Maintained detailed records of all investigations, findings, and resolutions for future reference.
  • Enforced safety regulations to reduce the risk of accidents or injuries in the workplace.
  • Organized regular meetings with Store Management team to review current Asset Protection initiatives and develop strategies for improvement.
  • Created weekly reports summarizing store security issues and recommending solutions.
  • Interacted with local law enforcement agencies regarding shoplifting cases as needed.
  • Managed a team of Loss Prevention Associates responsible for monitoring customer activities within the store.
  • Implemented customer and associate safety protocol to promote asset security.

Education

GED -

Santa Fe High School
Santa Fe, TN
12-1999

Some College (No Degree) - General Studies

Columbia State Community College
Columbia, TN

Some College (No Degree) - General Studies

Jones County Junior College
Ellisville, MS

Bachelor of Arts - Theology

Houston Baptist University
Houston, TX

Skills

  • Employee Development
  • Customer and vendor relations
  • Staff Supervision
  • Delivery fleet management
  • Interviewing and Hiring
  • Work Prioritization
  • Relationship Building
  • Coaching and Mentoring
  • Customer Service
  • Branch Operations Management

Certification

  • Certification of Ordination

Timeline

Branch Operations Manager

Pepi Foods
08.2024 - Current

Pastor

Union Baptist Church
10.2023 - Current

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
02.2020 - 08.2022

Route Driver

Brennan's Vendworks
04.2018 - 02.2020

Asset Protection Assistant Manager

Walmart
10.2013 - 04.2018

GED -

Santa Fe High School

Some College (No Degree) - General Studies

Columbia State Community College

Some College (No Degree) - General Studies

Jones County Junior College

Bachelor of Arts - Theology

Houston Baptist University

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Shawn Hopkins