Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Houser

Bartow,FL

Summary

Seasoned Store Manager Trainer with a background in retail and team leadership. Possesses skills in training, performance evaluation, inventory management, and customer service. Demonstrates ability to implement effective sales strategies leading to store profitability and improving staff performance. Notable for creating engaging learning environments and fostering employee growth and development.

Overview

22
22
years of professional experience

Work History

Store Manager Trainer

GameStop
Winter Haven, Florida
07.2007 - Current
  • Enforced corporate policies consistently throughout all stores while taking into account local regulations or laws.
  • Educated team members about company products and services so they could answer customer inquiries accurately.
  • Provided feedback on employee performance reviews related to their roles as Store Managers.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Investigated complaints received from customers regarding their experiences at any given location.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Established and exceeded organizational performance and individual performance goals.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Identified and communicated to management regarding areas needing additional training.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Evaluated current processes used by each store manager and suggested ways to streamline them for greater efficiency.
  • Analyzed financial data from stores to identify areas of improvement or potential risks.
  • Coordinated recruitment and placement of training program participants.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Resolved conflicts between employees or customers when needed while maintaining a professional demeanor.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Reviewed sales data from multiple stores to compare trends across locations and suggest improvements where necessary.
  • Identified opportunities within each location's market area that could be leveraged by the company.
  • Conducted store walk-throughs to ensure compliance with policies and procedures.
  • Provided mentorship and guidance to store managers in order to increase productivity.
  • Explained goals and expectations required of trainees.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Developed training programs and materials for store manager trainees.
  • Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
  • Coached existing store managers on how best to interact with customers in order to provide an excellent shopping experience.
  • Assisted in recruiting, interviewing, and selecting qualified candidates for store management positions.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Store Manager

Radio Shack Corporation
Collinsville, Illinois
11.2002 - 07.2007
  • Implemented campaigns and promotions to help with developing goods and services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Bachelor of Arts - Business Management

Southwestern Illinois College
Belleville, IL

Skills

Multi-Location Management

Top Sales Achievements

Creative Problem Resolution

Effective Problem-Solving in Retail

District Operations Assistance

Timeline

Store Manager Trainer

GameStop
07.2007 - Current

Store Manager

Radio Shack Corporation
11.2002 - 07.2007

Bachelor of Arts - Business Management

Southwestern Illinois College

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Shawn Houser