Shawn Hughes
Houston,TX
Summary
Results-driven Network Engineer with 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Enterprise Engineer
DataVox
09.2019 - Current
- Monitoring network engineering performance and ensuring system availability and reliability.
- Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- Managing LAN projects encompassing planning, mounting, cabling, configuring equipment, and turning up equipment.
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Lead Technician
Datavox
08.2016 - Current
- Install/Troubleshoot AP's
- Build-out IDF's/MDF's
- Cable dressing - Cable routing
- Firestop Penetrations
- Terminate coax per TIA-568A/TIA-568B
- Customize patch matrix
- Work with customer/client to review scope of work and prioritize checklist
- Work with technicians to ensure they understood scope of work and assign tasks as needed
- Update project manager daily as to completed tasks and possible issues that may arise, so office can head off any possible issues
- Teach/Train all novice techs on company policy, work standard and ethics.
Lead Field Technician
Waveguide Communications
08.2014 - 08.2016
- Install/Troubleshoot AP's Install/Troubleshoot CCTV Build-out IDF's/MDF's Cable dressing Cable routing Firestop Penetrations (i.e.Naval Cross, Roxtecs, Pencil 3000)
- Work with technicians to ensure they understood scope of work and assigned tasks as needed
- Maintain a working spreadsheet of all materials and tools used for project, make recommendations for modification of material/tool list per job scope.
- Update project manager daily as to completion percentage and possible issues that may arise, so office can head off any possible issues Teach/Train all novice techs on company policy, work standard and ethics.
- Emphasized product features based on analyses of customer's needs, and on technical knowledge of product capabilities and limitations.
Logistics Coordinator
Phoenix Healthcare Solutions
10.2013 - 08.2014
- Oversee day to day operations Ensure all scheduled processes are being met Meet with team members to ensure all members are up-to-date with foreseeable concerns Ensure all shipping and receiving items are properly labeled, inventoried, and stored.
- Meet with management to discuss stagnant items that need addressing.
Customer Service Manager
Specialty Medical Supplies
01.2010 - 01.2013
- Confer with customers by telephone or in person to provide information about products or services, take orders via phone
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Ensure department met all ISO 9001 compliance and meet with QA director to propose any necessary changes.
- Refer unresolved customer grievances to designated departments for further investigation.
Warehouse Assistant Manager
Specialty Medical Supplies
2008 - 2013
- Use multiple system platforms to create shipment labels
- Create commercial invoices for international shipments
- Assist with fiscal year audits
- Maintained inventory control with product repackaging with lot number tracking
- Entered shipping and receiving information into QuickBooks
- Forklift Operator Certified.
- Gathered, logged and monitored all shipping data.
- Took corrective action in the case of accidents and delays to minimize extra expenses.
- Minimized damage and repair costs through careful management and preventative maintenance.
PC Support Technician
Specialty Medical Supplies
- Provided base level IT support to non-technical personnel with in the business.
- Setup mapped network drives Repaired sales team laptops and IPhone Enter commands and observe system functionality for correct operations and detect errors.
- Assisted senior technician with miscellaneous network issues.
Field Supervisor
Easthope Construction
2005 - 2008
- Delegated task to team members.
- Ensured daily jobs where completed on time and within cost.
- Dealt with property vagabonds for hassle free relocation.
- Light-to-moderate property reconstruction.
- Prepared and cleaned construction sites by removing debris.
- Loaded and unloaded building materials used for construction.
- Applied caulk, sealants and other agents to installed surfaces.
- Accurately estimated time and materials costs for projects.
Education
Incomplete - Network Administration
Keiser University
Fort Lauderdale, Florida2001
Skills
- Knowledgeable in MS Office (suite)
- Self-starter
- Strong communication skills
- Innovative, analytical and critical thinker
- Leader
- Fast learner
Certification
CCNA- CSC013119024
Timeline
Enterprise Engineer
DataVox
09.2019 - Current
Lead Technician
Datavox
08.2016 - Current
Lead Field Technician
Waveguide Communications
08.2014 - 08.2016
Logistics Coordinator
Phoenix Healthcare Solutions
10.2013 - 08.2014
Customer Service Manager
Specialty Medical Supplies
01.2010 - 01.2013
Warehouse Assistant Manager
Specialty Medical Supplies
2008 - 2013
PC Support Technician
Specialty Medical Supplies
Field Supervisor
Easthope Construction
2005 - 2008
Incomplete - Network Administration
Keiser University
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