Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Hulkovich

Brush,CO

Summary

I excel at Customer Service, Problem Solving, and Communication. Computer Proficient and Detail Oriented. Very Polite and Professional. After 25 years working in the Grocery Industry, including 10 years of Management, I've moved onto the Hospitality Industry, hoping to take the next logical step.

Overview

29
29
years of professional experience

Work History

Front Desk Clerk

Baymont Inn & Suites
05.2024 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collected room deposits, fees, and payments.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.

Shift Supervisor

Goodwill Industries
08.2023 - 11.2023
  • Completed store closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Kept accurate and detailed records of personnel progress and productivity.

Dairy Manager, Front End Manager

Sprouts Farmers Market
12.2015 - 07.2020
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
  • Enhanced dairy department efficiency by implementing effective inventory management systems.
  • Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
  • Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Dairy Manager, Cashier, Night Stock, Produce Clerk

Safeway
06.1996 - 04.2014
  • Enhanced dairy department efficiency by implementing effective inventory management systems.
  • Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
  • Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
  • Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
  • Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
  • Improved store organization by efficiently restocking shelves and displays.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.

Education

High School Diploma -

Fort Morgan High School
Fort Morgan, CO
06-1995

Skills

  • Management
  • Time management
  • Customer service
  • Hospitality services
  • Problem-solving skills
  • Effective planning
  • Coordination of inventory
  • Goal setting and achievement
  • Merchandising
  • Organization
  • Order Writing

Timeline

Front Desk Clerk

Baymont Inn & Suites
05.2024 - Current

Shift Supervisor

Goodwill Industries
08.2023 - 11.2023

Dairy Manager, Front End Manager

Sprouts Farmers Market
12.2015 - 07.2020

Dairy Manager, Cashier, Night Stock, Produce Clerk

Safeway
06.1996 - 04.2014

High School Diploma -

Fort Morgan High School

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Shawn Hulkovich