Shawn Jackson
Albany,GA
Summary
Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Over the Road Truck Driver
Quantix
Port Allen, LA
08.2015 - 04.2024
- Safely transported goods in compliance with company policies and DOT regulations.
- Processed shipment documents neatly and efficiently for each load.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Communicated effectively with dispatchers for route changes or delays.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Utilized expertise in handling Bulk-Matic Trailers, proficiently connecting them to rail cars or silos to ensure efficient loading and unloading activities.
Operations Manager Courier
Mid Georgia Courier
Albany, GA
05.2005 - 07.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Set departmental objectives aligned with company vision and mission.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw daily operations, optimizing efficiency and productivity.
- Coordinated with HR to recruit, train, and retain staff.
- Ensured compliance with industry regulations and standards.
- Fostered positive relationships with clients and vendors.
- Monitored progress by establishing plans, budgets and measuring results.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Developed and implemented operational policies and procedures.
- Managed risk mitigation strategies across all operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Cultivated a positive work environment promoting teamwork.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
High School Diploma -
Albany High School
Albany, GA05-1989
Skills
- Organizational abilities
- Teamwork mindset
- Route planning expertise
- Route Management
- Shipping and packaging
- Customer Service
- Inventory Management
- Performance monitoring
- Troubleshooting and problem solving
- Operations Oversight
- Cost Reduction
- Route Navigation
- Driver communication
- Adjusting routes
Timeline
Over the Road Truck Driver
Quantix
08.2015 - 04.2024
Operations Manager Courier
Mid Georgia Courier
05.2005 - 07.2015
High School Diploma -
Albany High School