Shawn Jenner
Wentzville,MO
Summary
Dynamic Product and Services Quality Manager at Boeing, adept at enhancing operational efficiency through innovative
quality management systems. Proven track record in compliance monitoring and employee coaching, fostering a culture of excellence. Successfully implemented quality assurance protocols, significantly increasing customer satisfaction and product reliability. Certified manager of quality with exceptional problem-solving skills. Diligent Quality Leader with solid background in quality management and history of implementing effective process improvements. Successfully led teams to enhance product quality and ensure compliance with industry standards. Demonstrated expertise in problem-solving and continuous improvement methodologies. Experienced with quality management processes and methodologies. Utilizes comprehensive quality control techniques to enhance product standards and ensure compliance. Strong understanding of team leadership and continuous improvement strategies. Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.
Overview
32
32
years of professional experience
Work History
Product and Services Quality Manager
Boeing
04.2022 - Current
- Actively manage Flight and Assembly Inspectors and assures process effectiveness of Manufacturing Self Examination / Operator Verification (MSE/OV).
- Led cross-functional teams to identify and resolve quality issues, improving operational efficiency.
- Developed and implemented quality assurance protocols to enhance product reliability.
- Reduced customer found defects and FOD findings to zero during CQA / MGI inspections in 2025.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented process improvements that increased operational efficiency across manufacturing lines.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Active U.S. security Clearance
Flight Operation Mechanic /Quality Assurance Inspector
Boeing
09.2016 - 04.2022
- Diagnosed and repaired mechanical systems on aircraft, ensuring compliance with safety regulations.
- Conducted routine maintenance checks to enhance operational efficiency and reliability of aircraft components.
- Utilized diagnostic tools and equipment to identify faults and implement effective repair solutions.
- Mentored junior mechanics, providing training on best practices and safety protocols in aircraft maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Managed, develop and motivate employees performing quality engineering and technical activities on or in support of programs through all phases of the product lifecycle.
- Fabricate, adjust, trouble shoot, repair and modify electronic test equipment. Perform operational checkout of hydraulic systems and mechanical systems.
- Assists and coordinates with engineering for providing dispositions for non-conformances discrepancies on aircraft and parts.
- Experience with Boeing and military specifications, maintenance practices, use of technical data, reading and interpreting blueprints, drawings and process specifications.
Aerospace Propulsion Technician
United States Air Force National Guard
09.1993 - 02.2015
- Managed and lead teams to ensure Quality control thru engine build up in propulsion systems.
- Diagnosed and repaired mechanical issues in aerospace engines, ensuring operational reliability.
- Enhanced aircraft reliability by performing routine and unscheduled maintenance on propulsion systems, fuel controls, and related components.
- Maintained accurate documentation for all assigned tasks, enabling efficient tracking of work progress and completed repairs.
- Consistently met and exceeded performance standards by maintaining a strong work ethic, high level of technical expertise, and a commitment to ongoing learning.
- Enhanced overall mission success rates through meticulous attention to detail during engine assembly, disassembly, inspection, repair, or modification processes.
- Achieved optimal engine performance by conducting thorough inspections and maintenance of aerospace propulsion systems.
- Maintained a high level of safety by adhering to strict guidelines and procedures during all aspects of engine maintenance and repair.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Perform engine buildup as assigned. Install, repair, and replace tanks, power plants, generators, and aircraft engines.
- Conducted inspections and maintenance on aircraft propulsion systems to ensure optimal performance.
- Diagnosed and repaired propulsion system malfunctions using advanced troubleshooting techniques.
Education
Senior Non Commissioned Offer Graduate - Senior NCO
United States Air Force
Knob Noster, MO09-2014
High School Diploma -
Hazelwood East High School
St Louis, MO04-1993
Skills
- Quality management systems
- Quality processes
- Product inspections
- Corrective actions
- First-article inspections
- Team leadership
- Certified manager of quality
- Excellent researching skills
- Excellent Problem-solving
- Hiring and training
- Documentation and reporting
- Decision-making
- Problem resolution
- Teamwork and collaboration
- Compliance monitoring
Timeline
Product and Services Quality Manager
Boeing
04.2022 - Current
Flight Operation Mechanic /Quality Assurance Inspector
Boeing
09.2016 - 04.2022
Aerospace Propulsion Technician
United States Air Force National Guard
09.1993 - 02.2015
Senior Non Commissioned Offer Graduate - Senior NCO
United States Air Force
High School Diploma -
Hazelwood East High School