Shawn Johnson
Ridgefield Park,NJ
Summary
Experienced data management professional with a strong focus on data accuracy and organization. Upholds high standards in data entry and information management, ensuring precision and efficiency. Recognized for collaborative approach and adaptability, fostering seamless team operations and successful goal achievement. Proficient in fast typing, meticulous attention to detail, and adept at utilizing office software to optimize productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Farmer Brothers
03.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Drove forklifts, pallet jacks and other equipment to move materials.
Shipping and Receiving Supervisor
Superior Maintenance Supplies
10.2019 - 03.2023
- Supervised and coordinated activities and initiatives of workers engaged in verifying and keeping records of incoming shipments, and preparing items for shipment
- Tracked shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet all receiving schedules, utilizing knowledge of shipping procedures, routes, and rates
- Performed periodic spot check inspections and system analysis to ensure procedure compliance and accuracy with regard to property and inventory management
- Assisted pickers loading as well as unloading trucks as needed
Shipping and Receiving Clerk/Forklift Operator
PRESIDENT CONTAINER GROUP
03.2017 - 10.2019
- Received shipments from third-party suppliers, and packed and shipped material to vendors and shipped finished products to sterilizers
- Accurately picked, packed, and shipped finished goods to customers and sales reps while updating inventory and following related policies and procedures
- Managed system inventory data and performed routine audits to maintain inventory and data integrity
- Identified and communicated material and inventory issues or shortages to mitigate production disruptions
- Coordinated shipments and deliveries, and communicated with carrier to deliver shipping and receiving instructions
- Prepared work orders, bills of lading, and shipping orders to efficiently route materials
- Requested and managed shipping supplies and materials to facilitate stock inventory management
Sales/Customer Service Representative
Optimum Business
05.2014 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Diploma -
Memorial High School
West New York, NJ06.2008
Skills
- Microsoft Excel Proficiency
- Forklift
- PowerPoint
- Shipping
- UPS
- Shipping & Receiving
- Warehouse Experience
- Order Picking
- Packaging
- Load & Unload
- Pallet Jack
- Data Entry
- Databases
- Computer hardware
- Microsoft Windows
- Order Picker
- Operating Systems
- Desktop Support
- Technical Assistance
- Materials Handling
- Help Desk
- Computer Networking
- Network Support
- Microsoft Access
- Shipping coordination
- Customer service
- Record keeping
- Problem solving
- Communication skills
- Data entry
- Warehouse management systems
- Warehouse logistics
- Logistics
- Microsoft Excel
- Microsoft outlook
Certification
Forklift Certification, Hazmat, 04/01/15, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Associate
Farmer Brothers
03.2023 - Current
Shipping and Receiving Supervisor
Superior Maintenance Supplies
10.2019 - 03.2023
Shipping and Receiving Clerk/Forklift Operator
PRESIDENT CONTAINER GROUP
03.2017 - 10.2019
Sales/Customer Service Representative
Optimum Business
05.2014 - 02.2017
Diploma -
Memorial High School
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