Summary
Overview
Work History
Skills
Timeline
Generic

Sara Robbins

Mahomet,IL

Summary

Experienced manager and analytical problem-solver with a diverse skill set that fosters team building, leadership, and motivation. Possesses exceptional aptitude for customer relations and building strong client connections. Utilizes independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.

Overview

15
15
years of professional experience

Work History

Property Manager

M2 Property Group
05.2024 - 09.2024
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Executive Director

Bickford Senior Living
10.2022 - 04.2024
  • Responsible for all operations within the Branch, interacting with staff and residents, potential residents, or their family members or representatives, as necessary; builds and maintains strong working relationships with the management team
  • Acts as a hands-on leader who supervises, directs, and motivates Branch staff; provides assistance as needed to ensure the branch operates optimally. Attracts, retains, and develops top talent within the Branch
  • Ensuring that the branch is scheduled and staffed appropriately meeting all local/state regulatory requirements. Responsible for recruiting and hiring high- quality and engaged staff and ensuring they are appropriately trained and developed to meet the needs of residents. Responsible for maintaining positive resident relations and being accessible and approachable to residents and their families. Drives sales in collaboration with the Branch Sales Leader to ensure the
  • Branch meets necessary occupancy and net operating income (NOI) targets. Ensures buildings, grounds, and property are in good order in partnership with Divisional operations support and the corporate office. Enforces current Company policies and procedures, ensuring that the Branch is also in congruence with local, state, and federal
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Managed financial, operational and human resources to optimize business performance.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.

Branch Manager

All Ways Caring Homecare
03.2019 - 10.2022
  • The overall operation of the All Ways Caring Branch in Danville
  • Manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution)
  • Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and corporate management while maintaining a strong focus on continuous improvement and customer satisfaction
  • As business conditions change, assessing the impact and responds accordingly to ensure maximum profitability and expense management
  • Selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention
  • Management of all aspects of recruitment process everything from interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations
  • Managing Quality
  • Management System initiatives and proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt
  • Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan
  • Maintaining strong and positive relationships with referral partners, payor sources, and clients
  • Manages on-call as needed
  • All Sales and marketing for the branch.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.
  • Launched new training program to boost employee skills and staff retention rate.
  • Complied with regulatory guidelines and requirements.

Scheduling Specialist/ HR

Addus Healthcare/ LHC Group
01.2010 - 09.2019
  • Answering incoming calls, process the workflow for rescheduled, missed, reassigned, declined visits, requested to be scheduled out visits, assign out admission visits to the appropriate staff, assign case managers, communicate daily with the field staff in regards to incomplete, late and pending visits and ask them to address them, running scheduling reports daily, communicate with the team leaders daily
  • DON and intake department, monitor therapy reassessments and supervisory visits and making sure that they are completed in a timely manner, processing MD orders, processing end of episode audits for billing, general orientation of all new staff, setting up the employee files both personal and medical, performing pre-employment drug screenings, running background checks, checking references, verifying professional licenses on new hires, ordering medical supplies and office supplies, processing payroll, and all other duties assignment by my supervisor
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Monitored and optimized inventory, and reordered materials as required.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Scheduled office meetings and client appointments for staff teams.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Routed incoming mail and messages to relevant personnel without delay.

Customer Service Supervisor/ HR

All Ways Caring Homecare
09.2017 - 03.2019
  • Maintaining the schedules for all DSCC clients and nursing clients, processing completed visits for payroll and billing daily and weekly, reviewing and processing all applications in the Talent System, employee recruitment, hiring, retention, providing orientation to all new staff, assisting employees with the on- boarding process, maintaining employees files, evaluating job performance of staff, provide performance reviews, corrective actions or other disciplinary actions/counseling, filing documentation in client and in employee files, creating Personal Actions Forms and submitting, entering all new employee credentials,9 verification, mentoring existing staff and new staff, working with current referral sources and new referral sources to obtain new clientele, completing quarterly audits, hosting on site hiring events and all other job duties that may be given to be by supervisor.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 20 employees.

Skills

  • Expense Management
  • Budgeting
  • Office Management
  • Administrative Experience
  • Management
  • Human Resources
  • Recruiting
  • Employee Evaluation
  • Payroll
  • Profit & Loss
  • Interviewing
  • Mentoring
  • Business Development
  • Leadership
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Organizational skills
  • Problem-Solving
  • Cultural Awareness
  • Attention to Detail
  • Microsoft Office
  • Excellent Communication
  • Flexible and Adaptable
  • Time Management
  • Multitasking Abilities
  • Relationship Building
  • Interpersonal Communication
  • Conflict Resolution
  • Quality Assurance
  • Project Planning
  • Active Listening
  • Friendly, Positive Attitude
  • Self-Directed
  • Property Management
  • Database Management
  • Staff Management
  • Vendor Management
  • Business Administration
  • Exceptional oral and written communication skills
  • Lease Renewals
  • Property tours and inspections
  • Administrative Support
  • Payment Collection
  • Customer service-focused
  • Talent management
  • Paperwork verification
  • Training development
  • HRIS maintenance
  • Compensation and benefits
  • HR services
  • Customer relations
  • Pre-employment screening
  • Employee retention
  • Benefits administrator
  • Recruitment planning
  • Staff management
  • Training and mentoring
  • Background checks
  • Onboarding and orientation
  • Wages and salary
  • Recruitment
  • Payroll and benefits administration
  • Performance management
  • Benefits administration
  • HR information systems
  • Team building
  • Exit interviews
  • Personnel relations
  • Employee onboarding
  • Conflict resolution tactics
  • Personnel recruitment
  • Manager coaching and training
  • Payroll completion
  • Employee relations
  • Recruiting support
  • Benefits package preparation
  • Payroll administration
  • Talent acquisition
  • Compensation planning
  • Property management
  • Payment collection
  • Property inspections
  • Lease renewals
  • Maintenance scheduling
  • Occupancy management
  • Fair housing mandates
  • Tenant and eviction laws
  • Property management expertise
  • Maintenance coordination
  • Grounds maintenance
  • Valid Illinois driver's license
  • Skilled multi-tasker
  • Eviction notices
  • Valid [state name] driver's license

Timeline

Property Manager

M2 Property Group
05.2024 - 09.2024

Executive Director

Bickford Senior Living
10.2022 - 04.2024

Branch Manager

All Ways Caring Homecare
03.2019 - 10.2022

Customer Service Supervisor/ HR

All Ways Caring Homecare
09.2017 - 03.2019

Scheduling Specialist/ HR

Addus Healthcare/ LHC Group
01.2010 - 09.2019

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Sara Robbins