SHAWN JONES
Jersey City
Summary
Residential management professional with a strong background in team leadership and operational efficiency. Proven track record of implementing impactful improvements in resident services, resulting in enhanced satisfaction and retention rates. Skilled in fostering a collaborative work environment that promotes open communication and teamwork. Highly reliable and adaptable, with expertise in conflict resolution and strategic planning to effectively address challenges and drive positive outcomes.
Overview
18
18
years of professional experience
Work History
Residential Director
Community Access Unlimited
08.2022 - Current
- Responsible for ensuring effective staff training.
- Transport residents to and from day program, field trips, medical appointments and other locations.
- Monitor program budgets to include monitoring expenses, submitting spending plans and budget analysis, and ensuring compliance with agency fiscal policies.
- Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
- Responsible for program development including developing, implementing, and achieving program goals and objectives.
- Oversee the health and safety of members including conducting program inspections and reviewing records.
- Responsible for the oversight of member finances including accurate record keeping and ensuring the appropriate use and maintenance of entitlements.
- Establish open lines of communication with regulatory agencies, ensuring timely reporting of any incidents or concerns related to the facility''s operation.
Program Supervisor
The ARC of Union County
01.2015 - 12.2021
- Transported residents to and from the Day Program
- Ensured all health and recreational needs of the residents were met in accordance with policy and procedure
- Supervised Skill Instructors as well as participated in the evaluation of staff and recommend corrective action
- Provided a weekly plan to Director including meals, medication, chores, and activities for the residents
- Verified all staff assignments are carried out in accordance with agency guidelines and in compliance with applicable policies and procedures
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Operations Counselor
Community Education Centers/ Delaney Hall Immigration Services
01.2012 - 01.2016
- Acted as a role model for clients by exhibiting positive behaviors
- Maintained confidentiality in all aspects of client, staff, and agency information
- Maintained the front desk and reception area in a neat and organized fashion
- Collected, organize and complete operations reports as they relate to the assigned shift on a daily basis
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among detainees.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of detainees and living areas.
- Supervised detainees during meals, recreation and other activities.
- Documented detainee behavior and activities in logbooks.
Night Coordinator
Integrity House
01.2007 - 01.2010
- Reported to Port Program Director
- Maintained security of the facility and assigned security files
- Followed and implemented all Integrity and DOC policies and procedures
- Accountable for all residents as per the contractual obligations of the contract agency
- Conducted hourly head counts, facility life/safety maintenance tours and document results in log book
- Reviewed sign in/out boards, contact call book and destination sheet to central resident movement in/out of facility
Education
Statewide Prevention and Training Resources -
New Jersey Prevention Network
Clark, New Jersey01.2006
Skills
- Experienced Leadership Strategist
- Strong Organizational Skills
- Strong Multi-Tasking Ability
- Workforce Development
- Effective Conflict Management
- Adherence to Ethical Standards
- Report Analysis Expertise
- Emergency Response Coordination
- Enforcement of Company Procedures
- Comprehensive Budget Analysis
- Cultural Awareness
- Effective Time Management
- Behavioral Intervention
- Microsoft Office Proficiency
- Proficient in HIPAA Standards
Timeline
Residential Director
Community Access Unlimited
08.2022 - Current
Program Supervisor
The ARC of Union County
01.2015 - 12.2021
Operations Counselor
Community Education Centers/ Delaney Hall Immigration Services
01.2012 - 01.2016
Night Coordinator
Integrity House
01.2007 - 01.2010
Statewide Prevention and Training Resources -
New Jersey Prevention Network
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