Shawn Jordan
Johnson City,TN
Summary
Navy veteran skilled in teamwork, communication, attention to detail, critical thinking, problem solving, and customer service. Recent college graduate with a bachelor’s degree in information systems & cyber security with a 3.9 gpa looking to begin IT career with an entry level position. Extremely coachable and highly motivated to learn new skills.
Overview
11
11
years of professional experience
Work History
Landlord
Self-Employed
01.2020 - Current
- Facilitated conflict resolution among tenants to maintain positive living environment for all occupants.
- Monitored market trends in order to adjust rental rates accordingly, ensuring competitiveness within the local real estate market.
- Enhanced property appearance by conducting regular maintenance tasks, landscaping projects, and interior renovations.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
Computer Repair Technician
Self-Employed
09.2018 - Current
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Completed over 2,000 service requests.
Professional Debt Collector
Citibank
02.2015 - 02.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached daily target of 50 calls a day while increasing team’s debt collected by 17%.
- Exceeded performance targets for successful debt recoveries, contributing to company’s overall financial stability.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
Exterior Sales Representative
The Home Depot
01.2014 - 01.2015
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Increased stores exterior product sales by 19%. Created, finalized, and oversaw 73 total home exterior jobs in the NJ / NY area ranging from windows, siding, doors, roofing, gutter, and deck work.
Education
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Orange Beach, AL08-2024
Skills
- Cybersecurity
- Network Security
- Java
- Python
- SQL Software
- Operating Systems
- Complex Troubleshooting
- Data Security
- Data Migration
- Customer Support
- Information Systems
- Debugging
Timeline
Landlord
Self-Employed
01.2020 - Current
Computer Repair Technician
Self-Employed
09.2018 - Current
Professional Debt Collector
Citibank
02.2015 - 02.2016
Exterior Sales Representative
The Home Depot
01.2014 - 01.2015
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
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