Shawn Judy
Paso Robles,CA
Overview
20
20
years of professional experience
Work History
Front Office Manager
Carmel River Inn
03.2014 - 07.2018
- Train, supervise and support office staff. Complete weekly schedule for the front office. Ensure timely and accurate customer service, handle complaints and specific customer requests. Prepare and monitor office budget and staff performance. Ensure company’s policies and security requirements are met. Support and assist General Manger with tasks and assignments.
Front Desk Supervisor
Pine Inn
10.2012 - 03.2014
- Greeted, registered, and assigned rooms to guests. Addressed guest comments or complaints and remedied issue or issues. Answered inquiries pertaining to hotel services, guest registration, travel directions, and made recommendations regarding shopping, dining, or entertainment. Maintained a professional relationship with visitors throughout their stay by phone and direct contact. Analyzed information and evaluated results to choose the best solution and solve customer problems.
Front Office Manager
Hilton Garden Inn
04.2009 - 10.2012
- Managed spectrum of functions for front office work, hiring, firing, work schedule maintenance and personnel training. Primary contact for all customer complaints, resolutions, requests and rate negotiations. Negotiated rates and forecast inventories based on current and seasonal demand for maximum performance. Assisted General Manager in executing planned objectives for occupancy, revenue generation and overall performance. Coordinated and complied with 3rd part auditors for periodic reviews and licensing objectives.
Sales and Catering Manager
Hilton Garden Inn
06.2005 - 04.2009
- Managed solicitation and leads for catering and social functions from initial contact to final arrangements contract. Conducted follow-up for group sales bookings, menu planning, meetings, conventions and tour group functions. Signed off for approval on meeting room specifications, rooming lists, finalized menus and group resumes. Processed all required paperwork, contracts, BEO’s and all client correspondence. Served as clients’ main point of contact with the Hilton once the event was booked and contract signed. Prepared monthly booking recap reports.
Front Desk Evening Manager
Hilton Monterey
05.1998 - 06.2005
- Supervised all duties performed by front house staff of five. Resolved customer challenges with proper evaluation, resolution and communication. Ensured all morning and evening front office staff have completed essential duties required for performance. Assisted with, and participated in agent training programs for Hilton quality service standards. Worked closely with Operations Manager on initiatives to ensure efficiency of Front House.
Education
High School Diploma -
North Monterey County
Castroville, CASkills
Proficient in MS Word, Excel, Outlook, Power point
Timeline
Front Office Manager
Carmel River Inn
03.2014 - 07.2018
Front Desk Supervisor
Pine Inn
10.2012 - 03.2014
Front Office Manager
Hilton Garden Inn
04.2009 - 10.2012
Sales and Catering Manager
Hilton Garden Inn
06.2005 - 04.2009
Front Desk Evening Manager
Hilton Monterey
05.1998 - 06.2005
High School Diploma -
North Monterey County