Shawn Jurgens
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Diagnostic Technician
Carlife of Scottsdale
08.2024 - Current
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Stayed current on industry trends, attending training workshops to expand technical knowledge and skills.
- Mentored junior technicians, sharing knowledge of advanced diagnostic techniques and repair procedures.
- Demonstrated commitment to environmental responsibility through proper disposal practices and adherence to recycling guidelines.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
- Collaborated with service advisors to ensure clear communication and understanding of customer needs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Enhanced shop productivity by expertly utilizing diagnostic equipment and specialized tools for precise repairs.
- Performed comprehensive multi-point inspections during routine maintenance checks ensuring optimal vehicle performance.
- Ensured quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Provided exceptional customer service while explaining complex issues in layman''s terms to build trust with clients.
- Contributed to a positive workplace culture, fostering teamwork among fellow technicians and staff members alike.
Lead Technician
Rodeo Ford
11.2022 - 07.2024
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Manager of Operations
Super Discount Transmission
05.2022 - 10.2022
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
Automotive Master Technician
Rodeo Ford
11.2021 - 05.2022
- Achieved Master Technician status through dedication to professional development and continuous learning.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Enhanced shop productivity by expertly utilizing diagnostic equipment and specialized tools for precise repairs.
- Performed comprehensive multi-point inspections during routine maintenance checks ensuring optimal vehicle performance.
- Ensured quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Provided exceptional customer service while explaining complex issues in layman''s terms to build trust with clients.
- Contributed to a positive workplace culture, fostering teamwork among fellow technicians and staff members alike.
- Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
- Increased repeat business through consistent delivery of high-quality workmanship and excellent customer relations.
- Reduced vehicle downtime by maintaining accurate records of all repairs and maintenance performed.
- Stayed current on industry trends, attending training workshops to expand technical knowledge and skills.
Manager of Operations
Super Discount Transmission
11.2020 - 11.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Shop Lead Mechanic
Brake Masters
05.2019 - 11.2020
- Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Bolstered overall shop performance by analyzing workflows for areas of improvement and implementing necessary changes.
- Built a positive work culture among staff members by promoting teamwork, open communication, and mutual respect among peers.
Automotive Master Technician
Bell Ford
08.2018 - 05.2019
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Achieved Master Technician status through dedication to professional development and continuous learning.
- Implemented preventative maintenance programs that reduced overall vehicle breakdowns, saving time and money for customers.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
Lead Mechanic/ Shop Foreman
Brake Masters #139
07.2017 - 07.2018
- Diagnose and repair emissions and drivability issues
- Diagnose and repair HVAC systems
- Diagnose and repair brake systems
- Diagnose and repair suspension systems including alignments
- Diagnose and repair cooling systems
- Diagnose and repair timing components (chain and belt)
- Heavy line work such as engines, transmissions and drivelines
- Responsible for keeping flow of the shop at maximum productivity
Automotive Mechanic/Shop Foreman
Midas Tempe Autoplex
10.2016 - 07.2017
- Diagnose and repair drivability problems
- Diagnose and repair HVAC systems
- Diagnose and repair suspension systems
- Diagnose and repair cooling systems
- Diagnose and repair timing components
- Rebuild/ replace engines, transmissions and drivelines
- Responsible for running day to day operations in shop
Automotive Mechanic
Sun City Exxon
05.2016 - 07.2016
- Diagnose and repair drivability problems
- Diagnose and repair HVAC conditions
- Diagnose and repair suspension problems including tires, brakes and steering
- Diagnose and repair cooling systems
- Diagnose and repair electrical systems
- Rebuild/ replace engines, transmissions, transfer cases and differentials
- Full inspections, full repairs front to back
Lead Mechanic
Legends Collision Center
12.2016 - 05.2016
- Perform all suspension repairs
- Performed all major mechanical repairs
- Performed all alignments
- Repaired/ replaced SRS systems to factory specs
Lead Mechanic
Inman and Sons
06.2015 - 12.2015
- Diagnose and repair drivability problems
- Diagnose and repair HVAC conditions
- Diagnose and repair suspension problems including tires, brakes and steering
- Diagnose and repair cooling systems
- Diagnose and repair electrical systems
- Rebuild/ replace engines, transmissions, transfer cases and differentials
- Full inspections, full repairs front to back
Lead Mechanic/ Shop Foreman
Joes Automotive
05.2012 - 06.2015
- Diagnose and repair drivability problems
- Diagnose and repair HVAC conditions
- Diagnose and repair suspension problems including tires, brakes and steering
- Diagnose and repair cooling systems
- Diagnose and repair electrical systems
- Rebuild/ replace engines, transmissions, transfer cases and differentials
- Full inspections, full repairs front to back
- Performed service writer duties
- Performed as Store Manager at Phoenix location for 1.5 years
Education
High School Diploma -
Greeley Central High School
Greeley, Colorado01.1995
Skills
- Mechanical Knowledge
- Vehicle Inspection
- System Testing
- Electrical diagnostics
- Diagnostic Equipment Operation
- Technical aptitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
References
References are available on request.
Certification
CST - Certified Service Technician
- Ford Electrical
- Ford Engine - Gas and Diesel
- Ford Transmissions
- Ford Suspension
- Ford HVAC
- Ford Advanced Electrical
- Ford Brake Systems
Timeline
Diagnostic Technician
Carlife of Scottsdale
08.2024 - Current
Lead Technician
Rodeo Ford
11.2022 - 07.2024
Manager of Operations
Super Discount Transmission
05.2022 - 10.2022
Automotive Master Technician
Rodeo Ford
11.2021 - 05.2022
Manager of Operations
Super Discount Transmission
11.2020 - 11.2021
Shop Lead Mechanic
Brake Masters
05.2019 - 11.2020
Automotive Master Technician
Bell Ford
08.2018 - 05.2019
Lead Mechanic/ Shop Foreman
Brake Masters #139
07.2017 - 07.2018
Lead Mechanic
Legends Collision Center
12.2016 - 05.2016
Automotive Mechanic/Shop Foreman
Midas Tempe Autoplex
10.2016 - 07.2017
Automotive Mechanic
Sun City Exxon
05.2016 - 07.2016
Lead Mechanic
Inman and Sons
06.2015 - 12.2015
Lead Mechanic/ Shop Foreman
Joes Automotive
05.2012 - 06.2015
High School Diploma -
Greeley Central High School
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