Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Activities and Interests
Timeline
Generic

SHAWN KAPANEN

Summary

Motivated job seeker seeking a remote work environment that leverages digital tools for effective collaboration and goal achievement. Experienced in customer service and project management, with a proven track record of delivering results. Skilled in building strong customer relationships and understanding their needs. Dedicated team player and excellent communicator, committed to delivering high-quality results in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Business Development Specialist-Remote/Hybrid

Riverside Machine & Engineering
09.2022 - Current
  • Manage customer relationships and projects working remotely, utilizing digital tools for communication and collaboration
  • Customer liaison, building and strengthening relationships while providing excellent customer service support
  • Maintain high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Collaborate with internal and external customers through order planning, release, production monitoring, and product delivery
  • Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contribute to team objectives in fast-paced environment.
  • Conduct regular meetings with my customers to build positive and productive relationships.
  • Drive process improvements within the organization by assessing current systems and recommending enhancements where needed.
  • Ensure consistency with company mission, values, code of ethics, policies, and standards of conduct
  • Cultivate a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
  • Spearhead cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.

Plant Designer Trainer

3M
02.2021 - 09.2022
  • Conducted remote training sessions and managed quality processes using digital platforms
  • Training Within Industry (TWI) Certified Job Instruction Trainer
  • Created user guides to facilitate understanding of process functionalities through Dozuki Documentation Software.
  • Leveraged industry knowledge and emerging trends to build innovative concepts
  • Championed integration of accessibility standards into new projects, making products usable for audience.
  • Streamlined design process by implementing new collaboration tools, reducing project turnaround time.
  • Improved training outcomes by utilizing feedback to refine course content.
  • Implemented innovative training techniques processes & procedures to boost engagement and participation.
  • Create, lead, coach, train personnel, and influence change
  • Actively participate in Kaizen events and lead projects
  • Customer service expert with extensive problem-solving abilities

Fibers Converting Technician

3M
06.2020 - 02.2021
  • Operated & diagnosed multiple pieces of equipment and malfunctions to maintain operation efficiency
  • Diagnosed and resolved technical issues, improving system reliability.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Enhanced safety protocols by adhering to industry standards during operation and repairs.
  • Enhanced safety protocols by following maintenance guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Contributed to the development of standard operating procedures to improve consistency across shifts
  • Processed domestic and international shipments

MRO Process Specialist

3M
02.2018 - 06.2020
  • Enhanced operational efficiency by streamlining complex workflows.
  • Implemented Dozuki into work areas and train employees
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Certified technicians to quality standards and identify defects
  • Performed quality audits, report metrics, and statistical reporting
  • Created and maintained electronic quality documents

C5 Tape Converting Process Technician

3M
03.2012 - 03.2014
  • Operated & diagnosed multiple pieces of equipment and malfunctions to maintain operation efficiency
  • Diagnosed and resolved technical issues, improving system reliability.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Enhanced safety protocols by adhering to industry standards during operation and repairs.
  • Enhanced safety protocols by following maintenance guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Contributed to the development of standard operating procedures to improve consistency across shifts
  • Processed domestic and international shipments

Owner/Operator

Nutrition Now
08.2012 - 03.2014
  • CEO and owner, Health & Wellness Entrepreneur
  • Managed operation, storefront, online store, social media, advertising, lead management and current clients
  • Created and delivered nutritional training and exercise programs
  • Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
  • Monitored, tracked, and reported on individual progress with wellness plans.
  • Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
  • Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
  • Performed screenings for markers such as blood pressure, weight, and BMI.
  • Provided individual health coaching to help clients optimize personal choices.

Office Manager

U.S. Benefits Veterans Benefit Assistance Program
03.2009 - 07.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed office manager with customer service responsibilities
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and clients, facilitating open channels of communication to address benefit concerns or issues promptly.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing special events to improve guest engagement.

Industrial Management Roles

Ecolab
01.1988 - 02.2009
  • Inside Sales Manager2007-2009:
  • Updated accounts and maintained long-term relationships with clients.
  • Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
  • Built relationships with customers and community to establish long-term business growth.
  • Designed & Implemented cleaning and Sanitizing solutions for customers
  • Initiated, established, and maintained relationships as the liaison supporting different levels of the organization
  • Compiled data and measured metrics and statistics
  • Pricing Administrator & Contract Analyst 2002-2007:
  • Reduced pricing discrepancies by diligently monitoring and updating pricing data in the system.
  • Ensured accurate invoicing through meticulous review of customer contracts, purchase orders, and pricing agreements.
  • Managed various projects related to customer service and operations
  • Coordinated with different departments to ensure project completion
  • Monitored project progress and reported to senior management
  • Customer Service Advocate 1988-2002:
  • Promoted superior customer service experiences by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Supervised customer service staff
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Ensured compliance with company policies and procedures
  • Trained new personnel regarding company operations, policies and services.
  • Developed and implemented customer service training programs
  • Designed and performed new hire training for customer service

Education

B.S. - Industrial Management

University of Wisconsin – Stout Menomonie
05.2009

A.S. - Supervisory Management

Wisconsin Indianhead Technical College
New Richmond, WI
05.2003

Skills

  • Proven ability to manage and execute tasks remotely
  • Customer Service expert skills
  • Leadership skills
  • Project management
  • Technical skills
  • Problem solving
  • Influence skills
  • Excellent communication & listening skills
  • Interpersonal skills
  • Organizational skills
  • Time management skills
  • Teaching skills: Certified Motorcycle Instructor

Hobbies and Interests

Chippewa Valley Technical College BRC Motorcycle Instructor:2024-Current, HOG Safety Coordinator: Current, Stiletto's On Steel Ride Leader & Coordinator2020-Current, Community Volunteer:3M Volunteer, Feed My People, Riverside Machine & Engineering:2012-Current, Women’s Leadership Network Member:2012-2022, 3M Employee Club Officer2012-2022

Activities and Interests

• Chippewa Valley Technical College BRC Motorcycle Instructor: 2024-Current

• HOG Safety Coordinator: Current

• Stiletto's On Steel Ride Leader & Coordinator 2020-Current

• Community Volunteer: 3M Volunteer, Feed My People, Riverside Machine & Engineering: 2012-Current

• Women's Leadership Network Member: 2012-2022

• 3M Employee Club Officer 2012-2022

Timeline

Business Development Specialist-Remote/Hybrid

Riverside Machine & Engineering
09.2022 - Current

Plant Designer Trainer

3M
02.2021 - 09.2022

Fibers Converting Technician

3M
06.2020 - 02.2021

MRO Process Specialist

3M
02.2018 - 06.2020

Owner/Operator

Nutrition Now
08.2012 - 03.2014

C5 Tape Converting Process Technician

3M
03.2012 - 03.2014

Office Manager

U.S. Benefits Veterans Benefit Assistance Program
03.2009 - 07.2012

Industrial Management Roles

Ecolab
01.1988 - 02.2009

A.S. - Supervisory Management

Wisconsin Indianhead Technical College

B.S. - Industrial Management

University of Wisconsin – Stout Menomonie

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SHAWN KAPANEN