Shawn K. Branch
Birmingham
Summary
Talented and efficient logistics assistant with significant experience in developing relationships and implementing and delivering support to suppliers, carriers, and customer to ensure shipping and transportation services. Consistently met sales goals and effectively processed customer inquiries including providing technical support. Requires minimum supervision.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Ryder Logistics-Last Mile
12.2024 - Current
- Maintaining and tracking inventory handled by the service provider from supplier to member homes.
- Preparing inventory for delivery and processing route assignments including tracking and route monitoring to ensure on time delivery.
- Communicate with carriers, members, and suppliers to resolve claims and provide resolution in a timely manner.
- Assist with recurring Billing Management processing.
- Assist interviewing and onboarding service providers.
- Handle daily load out operations and inquiries from the drive teams concerning installations and deliveries.
Customer Service Representative
RXO-Last Mile
03.2024 - 12.2024
- Handle inbound/outbound calls for supplier’s customers.
- Support carriers and drivers with routing inquires.
- Support BOS and XDT with delivery dispatch inquires.
- Assist with load out procedures to ensure safety and efficiency to meet quality control compliance requirements.
- Leader in maintaining and exceeding market LTR KPI’s.
Customer Service Representative (temporary)
Strategic Staffing Solutions at Flagstar Bank
03.2023 - 07.2023
- Educated mortgagees about RESPA guidelines.
- Assisted with mortgage transfer inquiries; performed mortgage calculations for recast inquiries.
- Documented case details in accurate manner into computer database.
- Captured customer complaints and feedback.
- Processed and scheduled future date mortgage payments.
- Met and exceeded customer satisfaction expectations.
Member Services Representative (temporary)
Randstad at Verizon Connect
12.2022 - 03.2023
- Assisted business owners with troubleshooting Fleetcare and VZ Connect setup.
Customer Service Call Center (temporary)
Randstad at HSA Bank
03.2022 - 08.2022
- Performed customer requests and accurately responded to service inquiries.
- Provided timely customer service with high attention to details and accuracy.
- Assisted in onboarding of business partners by providing educational information.
- Modeled behaviors with Contact Center procedure and policies.
Financial Crimes Specialist 2 (temporary)
Randstad at Wells Fargo
08.2021 - 12.2021
- Assisted inbound callers with Fraud and Non-Fraud transactions.
- Handled customer claims and charge backs below $5,000 threshold.
- Assisted caller with inquires and maintenance on regarding their accounts.
Financial Relationship Consultant
Regions Bank
06.2016 - 03.2021
- Created and established relationships with customers, while educating customers about available consumer products to manage their financial needs.
- Answered customer inquiries regarding products and services; fulfilled basic servicing requests.
- Completed customers’ transactional needs, including teller activities such as deposits, withdrawals, payments, opening checking and savings accounts, and balancing.
- Executed required levels of outbound phone calls to educate customers on emerging technology and help meet their financial needs.
- Secured safe banking practices, including adherence to all applicable laws and regulations.
Retail Sales Representative
Verizon Wireless
03.2006 - 06.2016
- Provided direct mobile phone and accessory sales and customer support services.
- Assisted new and existing customers in the selection and purchase of products and services.
- Prospected small and medium businesses within various vertical markets.
- Effectively communicated products and services information, feature functionality, billing procedures, and equipment usage to customers.
- Performed back-office duties including inventory, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades.
- Consistently met sales quotas of wireless products and accessories.
- Troubleshot products and instructed customers on their proper use of products.
Education
B.F.A. - Media Arts & Computer Animation
Illinois Institute of Art
Chicago, ILSkills
- Problem Solving
- Evaluate Claims
- Billing-Payment Management
- Communication skills
- Time Management
- Organization skills
- Manage Daily Operations & Reporting
- Coordinate Route Assignments
- Multi-tasking
- Route Monitoring
Timeline
Customer Service Representative
Ryder Logistics-Last Mile
12.2024 - Current
Customer Service Representative
RXO-Last Mile
03.2024 - 12.2024
Customer Service Representative (temporary)
Strategic Staffing Solutions at Flagstar Bank
03.2023 - 07.2023
Member Services Representative (temporary)
Randstad at Verizon Connect
12.2022 - 03.2023
Customer Service Call Center (temporary)
Randstad at HSA Bank
03.2022 - 08.2022
Financial Crimes Specialist 2 (temporary)
Randstad at Wells Fargo
08.2021 - 12.2021
Financial Relationship Consultant
Regions Bank
06.2016 - 03.2021
Retail Sales Representative
Verizon Wireless
03.2006 - 06.2016
B.F.A. - Media Arts & Computer Animation
Illinois Institute of Art
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