Shawn Kerwin
Miami,FL
Summary
Accomplished Restaurant Owner with extensive experience at On The Thirty, specializing in menu innovation and staff leadership. Successfully implemented marketing strategies that significantly increased sales while maintaining rigorous cost control and optimizing vendor relations. Proven expertise in talent acquisition and performance enhancement, consistently driving customer satisfaction and revenue growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Owner
On The Thirty
Los Angeles, CA
03.2012 - 04.2020
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Maintained up-to-date knowledge of industry trends and best practices.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Trained new employees to perform duties.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed food preparation, guest interaction, quality control and customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Produced detailed documentation to outline potential worker issues.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Optimized profits by controlling food, beverage and labor costs.
- Coordinated catering services when requested by customers .
- Developed menus that featured local ingredients while meeting customer demands.
Five Star Food Server/ Bartender
The Four Oaks
Bel Air, CA
02.1998 - 02.2005
- Recommended menu items based on guests' preferences and dietary restrictions.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Collaborated with management to host special events and caterings, ensuring guest satisfaction.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Informed customers of daily specials and menu changes.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
Server / Banquet Captain
Gladstones / Universal Studios
Universal City / Citywalk, CA
03.1995 - 04.2003
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Global Business Management
University of Ottawa
Ottawa, Ontario, CanadaSkills
- Wine history
- Menu development
- Sales oversight
- POS system operation
- Marketing strategy implementation
- Staff supervision
- Vendor engagement
- Cost control
- Nutrition
- Vendor relations
- Staff management
- Business planning
- Labor cost controls
- Food pairing
- Employee scheduling
- Budget monitoring
- Delivery scheduling
- Staff leadership
- Business marketing
- Performance improvement
- Revenue generation
- Staff hiring
- Operations management
Affiliations
- I am an avid fitness individual
- I enjoy golf in my spare time
- I love to experience fine dining to gage my competition
Accomplishments
- Extremely strong background in California wines
- Fantastic relationships with spirits vendors
- Strong background in cocktail menu design
- Strong culinary background working with some of the best chefs in the world
Certification
- Food safe
Languages
Spanish
Professional
French
Native/ Bilingual
Timeline
Restaurant Owner
On The Thirty
03.2012 - 04.2020
Five Star Food Server/ Bartender
The Four Oaks
02.1998 - 02.2005
Server / Banquet Captain
Gladstones / Universal Studios
03.1995 - 04.2003
Global Business Management
University of Ottawa
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