Shawn Kim

selling polices and service customers and managing offices.

• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Established strong customer relationships, building recommendations and loyalty.

• Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
• Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
• Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
• Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
• Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
• Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
• Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.

managing work crews, sales and set up the bar code, handled AR and AP.

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.