Shawn Kraatz
Ozark,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
29
29
years of professional experience
Work History
Cashier/Overnight Stocker
Walmart
Ozark, MO
05.2017 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Restaurant Manager
K-Mac Enterprise (Taco Bell)
Springfield, MO
03.1991 - 08.2009
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
Education
High School Diploma -
Republic High School
Republic, MO05-1992
Skills
- Customer service excellence 30 years
- Organizational abilities
- Liquor regulations and compliance
- Time management skills
- Conflict Resolution
- Ordering and stocking
- Complex Problem-Solving
- Cash handling and management
Accomplishments
- earned 6 Bell Awards for store excellence
- Management Classes and training
- Passed Food Safe and Health Dept, Audits
- K-Mac hired store audits,passed them all with several 100%
Timeline
Cashier/Overnight Stocker
Walmart
05.2017 - 01.2020
Restaurant Manager
K-Mac Enterprise (Taco Bell)
03.1991 - 08.2009
High School Diploma -
Republic High School
Similar Profiles
Jalonda PindellJalonda Pindell
Overnight Stocker, Team Lead, Human Resources at WalmartOvernight Stocker, Team Lead, Human Resources at Walmart
Estella Armand CharlesEstella Armand Charles
Cashier at WalmartCashier at Walmart
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Ashley BestAshley Best
Assistant Service Manager at The Waldinger CorporationAssistant Service Manager at The Waldinger Corporation