SHAWN LEITH HAYS

• Review applications and evaluate student credentials to verify academic eligibility for Pre-Nursing (PNUR) and College of Nursing (CON).
• Process over 200 applications each semester for students applying for Upper Division Clinical Studies.
• Create Board of Nursing Reports for all applications received.
• Compile Board of Nursing Criminal Background Check form.
• Advise students regarding their academic progress in Pre-Nursing Program.
• Compiled academic reports and drafted official letters.
• Conducted academic advisement services for students on a recurring basis to maintain educational progression.
• Maintained student database and electronic records for each student contact.
• Provided support and guidance to students experiencing academic and personal troubles.
• Advised students individually and in groups on academic programs for individual interests.
• Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
• Notify students who are not eligible to remain in Pre-Nursing and assist them with Change of Major process.
• Maintain student files and database for eligible PNUR Major.
• Assist students with completing required forms, providing information about CON and program criteria.
• Schedule and facilitate Pre-Nursing workshops with incoming students.
• Attend various recruitment workshops and events.
• Other general office and clerical tasks
  Major Projects
  • Created Excel spreadsheet to track students' progression in the program (courses and hours completed and remaining, Calculate GPA in Nursing Support Courses and Pre-Nursing Cumulative GPA
  • Created Pre-Nursing Marketing materials for Orientations, Career Fairs and Recruitment.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data, and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Composed and proofread memos, letters, and reports to verify error-free communication.
• Volunteered to help with special projects of varying degrees of complexity.
• Work with College of Nursing (CON), Pre-Nursing Advisement staff providing administrative support services to multiple advisors and program coordinators.
• Provide assistance to Department Head and Dean as needed.
• Correspond with all PNUR majors each semester, regarding their program status
• Review transcripts for transfer students to determine eligibility for program.
• Process all applications for PNUR majors applying for Upper Division Clinical Studies
• Coordinate events and activities with other departments within university to assist continuing and incoming Pre-Nursing majors
• Maintain student files and database for eligible PNUR Majors
• Assist Prairie View Student Nurses Association by designing necessary forms, managing volunteer database, and PVSNA Website, and assisting in coordinating on-campus events
• Coordinate spring and fall White Coat Ceremonies for matriculating students.
• Assist students with completing required forms, providing information about CON and program criteria.
• Other general office and clerical tasks

Major Projects
• Developed and created an online submission process for PVAMU College of Nursing Upper Division applications
• Implemented paper-free enrollment and payment processes for PVAMU Student Nurses Association.

• Provided extensive customer service over thephone and on location.
• Primary contact for all sales and service calls.
• Scheduling jobs for five (5) service technicians.
• Preparation of bids and proposals for customers, including computer drawings when applicable.
• Purchasing equipment and materials for jobs, keeping track of truck stock and materials used in field.
• A/P, A/R, Payroll, Banking.
• Created and maintained adatabase of clients and services provided to ensure proper warranty coverage and to generate annual maintenance reminders
• Ran limited service calls for minor door and gate operator repairs
• Designed and created all sales, marketing, warranty and follow-up survey materials
• Provided outstanding service to all individuals, promoting effective and lasting business relationships.
• Oversaw firm's day-to-day administrative operations, provided guidance to support staff, and enforced compliance with state, federal, and local regulations across organization.
• Promoted new business and expanded the firm's professional network through attendance and participation in the community, government, and industry events.
• Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
• Kept meticulous records of all correspondence with customers for future reference.
• Researched and wrote contracts, agreements, and proposals.
• Minimized risk exposure through careful advice on business operations and strategic plans.

Major Project

• Army Corp of Engineers Galveston Location, designed and fabricated security fencing and gates at parking facility to withstand vehicle impacts, storm damage, and explosions
• Secured contract to install Fire Doors in Terminal C of Bush Intercontinental Airport.
• ontinental Airport

Development

• Designed and created sales and marketing materials.
• Created and maintained databases for correspondences to targeted donors.
• Carried out mass mailings and provided telemarketing in solicitation efforts for fund-raiser participation

Program Services

• Created and maintained databases to track clients and their status in the program.
• Designed and maintained a daily log for tracking billable hours of employees.
• Produced invoices.
• Designed and maintained program guidebooks for programs including Janitorial, Landscaping, Unlimited Potential, and Weed Abatement.
• Provided information and referral services to callers.
• Designed sales and marketing materials for promotion of program.

Administration

• Answer seven-line phone system with voice mail, and maintain it by updating phone system computer as personnel changes occurred.
• Served as “Help Desk” liaison for technical support with computer system answering questions, teaching users the programs, and backing up of the server.
• Served as an assistant supervisor for Houston Works Summer Youth Program.
• Assisted accounting department with posting, account balancing, data entry, vendor maintenance, filing, research, and bank deposits.
• Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.

Major Projects

• Developed “Celebrity Waiter” fundraising event in partnership with Outback Steak House and local Chambers of Commerce, Nine events, raising over $850,000.
• Secured grant funding for startup lawn Maintenance Company run by Easter Seals, employing disabled individuals.
• Secured contract with City of Houston for lawn maintenance services for homeowner/business in non-compliance with city ordinances.(overgrown properties).

• Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
• Coached new employees on administrative procedures, company policies, and performance standards.
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Organized weekly staff meetings and logged minutes for corporate records.
• Maintained staff directory and company policy handbook for human resources department.
• Managed Access databases converting complex data into easy-to-interpret data.
• Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
• Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
• Production of all Engineering Reports (Final Engineering Design Reports, Environmental Site Assessments, Environmental Investigation Reports)
• Minutes of Meetings, Transcriptions
• Updated and maintained Employee files (Vacation and Sick Time records, Insurance, 401(k) Flexible Spending Account)
• Desktop Design of various forms and Statement of Qualifications

Major Projects

• Drafted and secured numerous bids and proposals for the Texas Department of Transportation, City of Houston, Montgomery Country Road and Bridge, Fluor Corp, and Turner Construction totaling over $16.5 million.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies, and services.
• Communicated professionally with colleagues, freelancers, and clients.
• Promptly responded to inquiries and requests from prospective customers.
• Trained staff on operating procedures and company services.
• Cross-trained and provided backup for customer service managers.
• Optimized customer support by establishing collaborative service environment.
• Surpassed sales goals through implementation of effective marketing strategies.
• Provided ongoing guest service.
• General Secretarial, Customer Service and Staff Support.
• Desktop Design & Publishing (Layouts and Published workbooks, manuals, surveys, and handouts using Word Perfect, and Harvard Graphics).
• Kept track of 16 employees, scheduled appointments and service calls

Major Projects

• Designed Team Building program for Anadarko Houston, utilizing Birkman Internationals Personality Profiles to facilitate a better understand of Supervisor/Employee and Peer to Peer relationships.
• Designed specialized Ropes course for Halliburton's management team in Houston, TX.