Shawn Larimore

Overseeing the daily operations of the Fanduel Sportsbook. Duties include scheduling,submitted gaming reports, disciplines, training,protecting company assets, maintaining loyal relationships with VIP guest's and sustaining a gold star Customer Experience for all guest's.

Maintaining overall safe work environment with employee training programs and enforcement of safety procedures.

Optimizing customer experience by delivering superior services and effectively troubleshooting issues.

Generate reports detailing findings and recommendations.

Evaluate customer needs and feedback to drive product and service improvements.

Send Gaming reports to State Commission providing detailed accounts

Oversaw money banks for tables and coordinated paperwork for transfers.

Monitored gaming operations continuously to check on dealers and players.

Coordinated staff schedules, rotations and breaks.

Stayed current on changing tricks and techniques used by players of each game.

Satisfied VIP clients with complimentary benefits to encourage continued gameplay.

Kept games fair by proactively identifying and removing suspected cheaters.

Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.

Addressed customer behavior or complaints head-on to maintain smooth and professional operations.