Shawn Larose

Dedicated and customer-focused hospitality professional with experience in front desk operations, guest services, reservations, and high-volume resort environments. Skilled in welcoming guests, managing check-ins and check-outs, processing payments, handling reservations, resolving guest concerns, and coordinating with housekeeping and other departments to ensure a seamless guest experience. Known for maintaining a professional, friendly, and solution-oriented approach while managing multiple priorities in fast-paced settings. Ready to bring strong communication, organization, problem-solving, and interpersonal skills, with a commitment to delivering exceptional service and creating positive guest experiences.

 Your Voice Matters Project: 

• Scooped out features, created basic wireframes, and built the product roadmap for a mobile app that allows users to vote on the bands they want to play at community events.
• Won 2nd place overall out of 64 competing teams.
• Conducted user research interviews and metric tracking in Google Analytics to optimize feature-set, which improved daily engagement by 19%.
• Led the project direction for a team consisting of 2 engineers and a designer for a campus-wide hackathon.
• Spearheaded the launch and marketing of the product to our school, which went live to 16 thousand students.

Movie Recommendation Engine: 

• Aggregated data from Rotten Tomatoes and used k-nearest-neighbors in scikit-learn to improve the recommendation system for personal tastes.
• Saved an average of 22 minutes on movie selection relative to the previous methodology.
• Built visualizations in Tableau to show how ratings changed over time and how the model was performing.

Market Analysis: 

• As part of a business analytics class, I worked with a metal manufacturer to research the competitive market.
• Reported to executives, which led to rethinking resource allocation, saving $47K in vendor costs.
• Aggregated data from 28 sources to identify market gaps to build and market a new industrial product.

Rollins College Men's Basketball Team Member

• Planned, scheduled, and helped to lead tryouts to maintain a team of 15+ players.
• Organized a community outreach for the team to train at-risk high school students in basketball drills for 10 hours per month.
• Researched training practices and trends, and implemented 6 drills that improved team agility by 20%.
• Boosted morale and led the team to win 92% of total games.

Rollins College Student Government Association - Class Senator 

• Attended weekly or monthly Senate meetings to debate and vote on SGA resolutions, constitutional changes, and budget allocations.
• Collaborated with class councils or executive boards to plan class-specific activities.
• Written and proposed resolutions or bills to address campus issues, change student handbooks, or request funding for campus initiatives.
• Hosted class-specific forums or distributing surveys to assess student needs on campus.

Rollins College Student Government Association - Chief Justice

• Was the main interpreter of the Student Government Association's constitution and its Bylaws.
• Coordinated and assisted the Speaker of the House with mediation of all organizational disputes.
• Conduct the general student body elections, and special elections as needed, as well as oversee the election process upcoming presidents for Rollins College.
• Main coordinator of all Student Government Association elections and referendums.
• Maintained the authority to establish all rules and procedures for fair and orderly elections.
• Interpreted and handled all of the Student Government Association election appeals.

Director of Communications and Public Relations - Rotaract Club of Rollins College 

• Developed and executed strategic communication plans to enhance club initiatives and events.
• Managed the public image of Rotaract through consistent messaging aligned with organizational values.
• Oversaw social media platforms, increasing audience reach and engagement through targeted content.
• Coordinated public relations efforts with campus partners to strengthen community visibility and partnerships.